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General questions & troubleshooting

Understanding your Mysa Thermostat Display

What's Displayed?. Ambient Temperature: This is the default display, showing the room temperature most of the time. Set Point Temperature: After adjusting the temperature, the new set point will show briefly before returning to the ambient temperatur

Transitioning Your Mysa Thermostats: A Guide for New and Previous Homeowners

If your new residence is equipped with Mysa smart thermostats, or you're passing on the comfort of Mysa to new homeowners, ensuring a smooth transition for these devices is crucial. This article outlines the steps both previous and new owners need to

FAQ's Heater Issues

Some commonly asked questions about the heater after installing Mysa. After installing Mysa, you might notice your heaters making clicking or humming noises. This is typically due to the heating elements expanding and contracting, a normal occurrence

Incorrect Displayed Temperature

For Mysa for Baseboard Heaters and Mysa In-floor, this can be done by. Reboot your Mysa by following the steps below:. Press and hold the down arrow on your Mysa device. Once the device powers down, RT should display on the screen. Release the button

Unresponsive or blank Mysa Thermostat

Unresponsive to touch. If the thermostat is unresponsive to touch and or commands, there are a few things you can check:. Make sure the protective plastic film has been removed from the thermostat, as this could interfere with the thermostat's abilit

Scratched Faceplate

My faceplate looks scratched, what do I do?. If your thermostat's faceplate appears scratched, it may still be covered with a protective plastic film designed to shield the display during delivery. This easily removable film ensures the thermostat ar

Firmware update

The firmware typically updates automatically once we release it, as long as the unit is connected to the internet. If your firmware update isn't successful or an error message appears, please follow these steps:. Please contact Mysa Support  with the

Random temperature changes

If your Mysa thermostat is making unexpected temperature changes, it can be confusing. This guide offers easy steps to fix these issues, whether you're using a schedule or not. Plus, noting the times of these changes can help if you need to reach out

How do I reset or reboot my Mysa?

To reset, simply press and hold both the up and down arrows simultaneously. This action will reset the thermostat to its default settings. For a reboot, you can hold the down arrow for a few seconds, once RT appears the reboot is complete. Additional

What to Do in Case of a Power Outage

When power is restored, Mysa is designed to automatically recover and reconnect to your network. This process begins as soon as your router is powered back on, allowing Mysa to seamlessly re-establish its network connection without any manual interve

My Mysa is stuck on pairing mode

If your Mysa thermostat is stuck in pairing mode, follow these steps based on the model:. This process resets the thermostat and should clear the pairing error. This process resets the thermostat and should clear the pairing error. This process reset

Bundle discounts

Bundle Discounts at Mysa. When you shop at Mysa, you can take advantage of our bundle discounts! This special offer allows you to save money when you purchase multiple Mysa products together. By choosing a bundle, you not only enhance your smart home

Mysa Newsletter

Stay informed about the latest product updates, energy-saving tips, and exclusive offers by subscribing to the Mysa newsletter! Here’s how you can sign up:. Once subscribed, you’ll be the first to receive product updates, helpful energy tips, and exc