If your new residence is equipped with Mysa smart thermostats, or you're passing on the comfort of Mysa to new homeowners, ensuring a smooth transition for these devices is crucial. This article outlines the steps both previous and new owners need to
Some commonly asked questions about the heater after installing Mysa. After installing Mysa, you might notice your heaters making clicking or humming noises. This is typically due to the heating elements expanding and contracting, a normal occurrence
My faceplate looks scratched, what do I do?. If your thermostat's faceplate appears scratched, it may still be covered with a protective plastic film designed to shield the display during delivery. This easily removable film ensures the thermostat ar
Unresponsive to touch. If the thermostat is unresponsive to touch and or commands, there are a few things you can check:. Make sure the protective plastic film has been removed from the thermostat, as this could interfere with the thermostat's abilit
If your firmware update isn't successful or an error message appears, please follow these steps:. Please contact Mysa Support with the code you receive. The code should be eight characters in length.
To reset, simply press and hold both the up and down arrows simultaneously. This action will reset the thermostat to its default settings. For a reboot, you can hold the down arrow for a few seconds, once RT appears the reboot is complete. Additional
If your Mysa thermostat is making unexpected temperature changes, it can be confusing. This guide offers easy steps to fix these issues, whether you're using a schedule or not. Plus, noting the times of these changes can help if you need to reach out
When power is restored, Mysa is designed to automatically recover and reconnect to your network. This process begins as soon as your router is powered back on, allowing Mysa to seamlessly re-establish its network connection without any manual interve