My Mysa is stuck on pairing modeUpdated 8 months ago

If your Mysa thermostat is stuck in pairing mode, follow these steps based on the model:

Mysa for Baseboards V1-V2 and Mysa Lite

1. Remove the Faceplate: Detach the faceplate from the unit.
2. Wait: Leave the faceplate off for at least 5 minutes.
3. Reattach the Faceplate: Place the faceplate back on the unit.

This process resets the thermostat and should clear the pairing error. 

Mysa In-floor

1. Remove the Faceplate: Detach the faceplate.
2. Wait: Keep it off for 5 minutes.
3. Reattach the Faceplate: Put the faceplate back on.

1. Unplug the Unit: Disconnect the unit from the power source.
2. Wait: Leave it unplugged for a couple of minutes.
3. Plug it Back In: Reconnect the unit to the power source.
4. Reboot Option: Alternatively, hold the two side buttons until the unit reboots.