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Transitioning Your Mysa Thermostats: A Guide for New and Previous HomeownersUpdated 10 months ago

If your new residence is equipped with Mysa smart thermostats, or you're passing on the comfort of Mysa to new homeowners, ensuring a smooth transition for these devices is crucial. This article outlines the steps both previous and new owners need to take to seamlessly transfer Mysa thermostats.

For Previous Owners: How to Remove Mysa Thermostats from Your App

If you're moving out or selling your home equipped with Mysa thermostats, it's essential to remove these devices from your Mysa app. This process is straightforward and ensures the new homeowners can easily add the thermostats to their account. Here's how to do it:

  1. Open the Mysa App: Start by launching the Mysa app on your mobile device.
  2. Select the Thermostat: Tap on the thermostat you wish to remove from the list displayed in the app.
  3. Access Settings: Tap on the settings icon located in the top right corner of the screen.
  4. Delete the Thermostat: Tap on the garbage can icon, also found in the top right corner, to remove the thermostat from your account.

For New Owners: Setting Up Your Mysa Thermostats

Congratulations on your new home! If it's equipped with Mysa thermostats, you'll need to perform a simple reset and add them to your Mysa app account. Follow these steps to get started:

  • Create a Mysa Account: If you haven't already, download the Mysa app and create a new account.
  • Reset the Thermostats: On each Mysa thermostat, press and hold the up and down arrows simultaneously for 10 seconds. Release when you see a smiley face on the display, indicating the device has been reset.
  • Add Thermostats to Your Account:
  1. Tap on the left menu in the app, represented by three horizontal lines.
  2. Select "Add a Thermostat" to begin the pairing process.
  3. Follow the on-screen instructions to pair your thermostats with your account.

Discovering Mysa's Features

As a new homeowner, you have the exciting opportunity to explore all the advanced features the Mysa app and thermostats offer. Our helpdesk is your go-to resource for navigating through comprehensive articles about schedulingshortcutsshared access, and much more. These features are designed to enhance your comfort and convenience while optimizing your home's heating efficiency. Don't hesitate to consult our helpdesk for a smooth transition to mastering your Mysa intelligent heating system.


For more help or support, reach out to our dedicated all-human Customer Experience team



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