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How do I reset or reboot my Mysa?Updated 10 months ago

Experiencing issues with your Mysa thermostat? A quick reset or reboot can often resolve common problems, serving as the initial step in our troubleshooting process. These simple actions can refresh your system, ensuring it functions at its best. Whether you're facing connectivity issues or irregular thermostat behavior, resetting or rebooting is a straightforward way to attempt a fix before exploring more detailed troubleshooting steps.

Mysa BB V1, V2, and Lite & Mysa IF

Resetting

To reset, simply press and hold both the up and down arrows simultaneously. This action will reset the thermostat to its default settings.

Rebooting

For a reboot, you can hold the down arrow for a few seconds, once RT appears the reboot is complete.

Additionally, you can carefully remove the faceplate and then reattach it (by removing the screw at the bottom, the faceplate can be removed. This process reboots the system without altering your settings.

Mysa AC

Factory Reset

Press and hold the two side buttons at the same time to perform a factory reset. This will return your AC thermostat to its original settings.

WiFi Reset

If you need to reset the WiFi connection, press and hold both the up and down arrows together.

Reset AC Codeset

To reset the AC codeset, navigate to the Mysa app, select 'Device Settings', and then choose 'Reset AC Control'.

Rebooting

You can reboot your Mysa AC by either unplugging it for a moment or by holding the down arrow for a few seconds.


For more help or support, reach out to our dedicated all-human Customer Experience team.


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