Contact Mysa Support

Contact page for Mysa Customer Support - Chat and Email.

1) Temperature Scheduling 
Scheduling is a thermostat app’s bread and butter. In a few quick taps you can set custom heating and cooling schedules that perfectly suit your lifestyle. With a smart thermostat in every room, you can set schedules for each area of your home individually. 

If needed, making changes to your schedule is simple. It can be done in the app at any time, from anywhere. If something unexpected happens, you can also override your schedule in the app or on the device to make quick adjustments.

Best of all, no more need to touch that thermostat dial! 
 

2) Geofencing 
How does Geofencing work? It works by setting a boundary, or ‘fence’, around your home in a thermostat app and telling your thermostat what to do when you enter or leave the area. If you're inside the geofence, your smart thermostat adjusts to your at-home preferences. If you're outside the boundary, your app controlled thermostat will know and automatically change to away settings to help you save energy. 

Geofencing is especially great for people who have unpredictable schedules. Your smart thermostat app will do all the work for you, so you get to save on your electric bill without even thinking about it. 
 

3) Remote Control/Access
You can fly to the farthest reaches of the world and still stay connected to your home with a thermostat app. With remote control/access you can monitor and adjust your thermostat temperature from anywhere (as long as you have WiFi connection). 

 

4) Energy Charting/Insights
Want to know exactly how much energy your home's HVAC system is using? Or identify which areas of your home use the most energy and at what time of the day? Maybe you just want to track your investment in smart thermostats and see how much energy you’re saving in kWh and dollars. 
All of this information and more is available in smart thermostat apps with an Energy Charting or Energy Insights feature. Get real-time data that’s easy to read, based on monthly, weekly, or daily views. 
As a smart homeowner, you can use this info to make changes to your thermostat app features or your home to save even more on your energy bill. For example, if a certain room is always using a lot more energy than others, it could be a sign to upgrade insulation or window sealing. 

6) Vacation Mode  
Whether it's a weekend getaway or an extended escape, your thermostat stays on duty while you're away. Switching your smart thermostat to Vacation Mode overrides your regular schedule, which means energy savings. And no worries if you forgot to make the change before setting off — you can always do the switch remotely.

7) Shared Access
Why limit thermostat app control to one phone or tablet? Or one person? With a Shared Access feature, you can allow others in your home to control smart thermostat app settings. While multiple users can log in with the same credentials, creating unique accounts for each user is a more secure way to go.
This is a great feature for families, so everyone can have access on their phone. This way, everyone is always comfortable and can monitor energy use and savings. 

8) Screen Lock
With Screen Lock, you decide who can change the temperature in your home. This feature lets you lock the faceplate of your smart thermostats, so changes can only be made in the app. This can be a great way to control costs if you own rental properties, or to prevent the kids from cranking the heat on blast.  
 

9) Smart Home Integration 
Do you ask Siri? Are you looking for a Google Home thermostat? Or maybe you use Amazon Echo and want an Alexa-compatible thermostat. No matter your smart home system, there’s a smart thermostat that can integrate with your smart home hubs. Just make sure to choose a smart upgrade that’s compatible with your preferred smart assistant. 
For even more convenience, you can also add your smart thermostat to your smart home themes. So, during your next movie night, your smart assistant can simultaneously turn down the lights, adjust room temperature, and turn on your TV. Now that’s smart living! 

10) Humidity Monitoring
A smart thermostat not only measures a room's temperature, but also a room’s humidity. If humidity levels go above or below normal, a thermostat app will alert you, so you can change settings. Proper humidity levels are good for your health and your home.  


 

11) AC Thermostat Control 
If you have ductless electric air conditioning, you may have wondered about AC temperature control. While mini split heat pumps and window or portable air conditioners do not have a typical thermostat wired into a wall, you can have smart air conditioner control by using a smart AC thermostat. Thermostatic Control, Climate Plus, Temperature Plus, etc. there are many different names for this feature. Essentially, it helps smart AC controllers measure and optimize room temperature. This way, you can see and control temperature in the app, just like you would any other thermostat.

Energy Saving Features

Thank you for reaching out! 

We are happy to help with any installation questions you may have :) 

Can you please let us know if you have tried following the installation guides here:
Mysa Installation

If you are still having trouble, simply let us know below and an install agent will reach out as soon as possible.

Thank you!

Installation Question

Hello there! 

We are sorry to hear that you are having issues pairing your Mysa thermostat.

Please see our most common network tips below - and our network diagnostic tool.

❌ 5 GHz network: Mysa is not compatible with a 5 GHz network. Never fear, though! Most 5 GHz networking devices like routers or hotspots also offer a 2.4 GHz option. If you do not see one when you try to connect, consult your router’s support materials. In most cases it’s just a click away! 
✅ ❌  Merged network: A merged network has both 2.4 GHz and 5 GHz bands available, but switches to the “best” option automatically. Because Mysa does not work with a 5 GHz network, this can sometimes lead to problems. Very few routers actually limit the ability to set up a dedicated 2.4 GHz option — please check your router’s set-up and troubleshooting support guides for the best way to do this. Newer merged networks are much less likely to run into issues, but if you have an older or earlier model of a merged network router, this could be the source of your connectivity issues. 
✅ ❌ Mesh network: A mesh network is a group of devices that act as a single WiFi network. There are multiple sources of WiFi around your house, instead of just a single router. These additional WiFi sources are sometimes referred to as “Access Points” or simply “Points”. 

Both merged and mesh network setups may initially work with Mysa, but also be the cause of long-term connectivity issues like frequent drops or timeouts. They may also be the cause of networking problems when you set up your Mysa for the first time.
 
Troubleshooting Tips
 Make sure you have your WiFi SSID (this is the “name” of your WiFi network) and WiFi password handy. reminder: Both WiFi SSIDs and passwords are case sensitive!
 
 Make sure the mobile device you use to connect your Mysa to the network is connected to the same 2.4 GHz network. Sometimes (but not always), your network name may be the same for both bands (2.4 and 5 GHz), but the frequency may be noted at the end of the name. 
Still having issues? Perform the Network Diagnostic Test below and reach out to our expert team of Support humans with the key you’ll receive once testing is completed. Make sure to include the in-app name of your Mysa and/or the serial number that can be found on the back of your Mysa’s faceplate or in the manual! 
 
Network Diagnostic Tool
Mysa has partnered with RouteThis Helps, a third-party network diagnostic tool, to help you troubleshoot pairing, WiFi, and general connectivity issues. This tool uses your smart device  to judge signal strength and the information that your router sends to your Mysa.
 Download the app
 
 Please download the free RouteThis Helps app from the iOS or Android  App Marketplace. Android Link | Apple iOS Link
 
 
 Run scan
 
 When the app prompts for a code, please enter "MYSA."
 
 Place your smart device next to the Mysa you are having issues with. Please stay within close range during the scan. 
 
 Tap the 'I Moved It' button and confirm you've moved closer to the affected device.
 
 The scan will take about 2-3 minutes.
 
 
 Send Key
 
 Once the scan is complete, it will produce a key, consisting of a nine-digit string of letters and numbers. Please copy that key. 
 
 Send your key to the Mysa Support team in the chat below.

WiFi  Questions

Hello there,

Mysa is happy to offer the ability to speak directly with our agents! 

However, due to a high volume of calls we currently offer call-backs which allows you to pick the best time for a call.

Please simply follow the link below to book your call:
getmysa.com/call

Thank you!

Get more information

Mysa Policies

Shipping and Returns

Mysa App

Mysa for Baseboard Heating

Mysa for Mini-splits and Air Conditioners

Mysa for In-Floor Heating

Smart Home Integrations

Get support