Smart Alerts Troubleshooting

Last updated: August 25, 2026

Smart Alerts notify the Home owner when a room crosses a threshold, a filter reminder is due, or (separately) a device has been offline. Shared users never receive these alerts. Lite has no humidity sensor and does not support Smart Alerts.

Quick checks

  1. Manage Mysa Homes > [Home] > Smart Alerts (or device Settings > Smart Alerts on some products). Confirm the alert types you want are on.

  2. Sign in as the owner / primary account holder.

  3. Allow Mysa notifications in iOS or Android system settings — not only inside the Mysa app. Turn off Focus / Do Not Disturb and aggressive battery optimization.

Open the matching article

  • Not Receiving Smart Alert Notifications — push permission and owner-only delivery

  • Alerts Feel Delayed or Only Fire Once — ~5 minute delay, one notification per event, no snooze or in-app history

  • Device Offline Email vs Push Notifications — offline is email after ~3 hours; temperature alerts are push only (no email/SMS)

  • Shared Users Don’t Get Smart Alerts — expected

  • Smart Alerts Not Available on This Device — Lite vs V1/V2 and other products