Not Receiving Smart Alert Notifications

Last updated: August 25, 2026

Temperature and humidity Smart Alerts are push notifications only. They do not send email or SMS. Only the Home owner receives them.

Phone settings

  1. In iOS or Android settings, allow notifications for the Mysa app — not only a toggle inside Mysa.

  2. Turn off Focus, Do Not Disturb, or battery optimization that silences background apps.

  3. Confirm you are signed into the owner account on that phone.

In the Mysa app

  1. Manage Mysa Homes > [Home] > Smart Alerts. Toggle Smart Alerts on, then enable the types you want (high/low temperature, high/low humidity, filter reminders on compatible mini-splits).

  2. Each type is one alert; it can monitor as many compatible thermostats as you have. Save after you pick devices and thresholds.

  3. Lite does not support Smart Alerts. V1 and V2 baseboards do. If the menu is missing, see Smart Alerts Not Available on This Device.

If you still cannot resolve it, email support@getmysa.com with your phone OS (iOS or Android) and which notification is missing.