Troubleshooting
Collections
- Sharing Issues
Fix shared-user access, invites, missing devices, and household geofencing conflicts.
- Error Codes
On-device error codes and what they mean.
- Scheduling Issues
Schedule not running, outage behavior, or unexpected overrides.
- Power & Display Issues
Blank screen, no power, unresponsive touch, or brightness problems.
- Modes & Holds Issues
Holds that will not end, modes that will not stick, or Off that turns back on.
- Installation Issues
- Pairing & Wi-Fi Issues
Cannot pair, join Wi-Fi, or reconnect a thermostat.
- Homes Issues
Wrong Home, missing thermostats, or cannot move devices between Homes.
- Shortcut Issues
Home, Away, or Vacation shortcuts not applying as expected.
- Zones Issues
Cannot create a zone, devices will not join, or the zone is not staying in sync.
- Smart Alerts Issues
Missing, delayed, or unexpected Smart Alerts and notifications.
- Energy & Usage Issues
Missing energy charts, cost estimates that look wrong, or higher-than-expected use.
- Smart Home Issues
Troubleshoot smart home integrations and automations.
- Geofencing Issues
Geofence not triggering or conflicting with schedules and shortcuts.
- Account Issues
Cannot sign in, see devices, or tell shared vs owner access apart.
- Heating & Cooling Issues
No heat, heat will not stop, or the room temperature looks wrong.