Device Offline Email vs Push Notifications

Two different systems:

• Temperature / humidity / filter / geofence Smart Alerts — push notification on the owner’s phone (and a linked smartwatch). No email or SMS for temperature and humidity.

• Device offline — email if the thermostat has not reported a reading in over three hours (power, internet, or Wi-Fi loss).

If you expected a push when the unit went offline

That event is the offline email, not a Smart Alert push. Check the owner’s email (and spam) for Mysa. Then reconnect from Mysa App > Wi-Fi & Pairing.

Geofencing notifications

Those are optional Smart Alerts that confirm someone entered or left the geofence. Turn them on in Smart Alerts after geofencing is already set up. They still go to the owner, not shared users.