Shared User vs. Primary Account Holder

Mysa accounts have two levels of access. Understanding which one you have explains what you can and can't do in the app.

Primary Account Holder

• Can add and remove devices

• Can invite and manage shared users

• Can manage account-level settings

Shared User

• Can view and control existing devices

• Cannot add new thermostats

• Cannot manage account settings or other users

Need to Become the Primary Holder?

This comes up most often when you've bought a home with existing Mysa devices, or inherited an account informally (e.g. from a family member). Contact support — this typically requires verification before the change is made.

Get Support

Email: support@getmysa.com