Account Deletion & Data Requests

Title: Deleting Your Account & Data Requests Slug: app-account-deletion-data-requests Category: Troubleshooting > Account Issues

Account deletion is a self-service action you can do directly in the Mysa app. Full data deletion is a separate request handled by our team.

Deleting Your App Account (Self-Service)

1. Open the Mysa app

2. Tap the Menu icon (three horizontal lines)

3. Tap Account

4. Scroll to the bottom

5. Tap Delete account

6. Read the warning message carefully

7. Tap Confirm to permanently delete your account

Warning: deleting your account will:

• Remove all thermostats from your account

• Delete your profile and settings

• Sign you out of the app

• This action cannot be undone

What Happens After You Delete Your Account

• Your thermostats will still work physically, but won't respond to the app anymore

• You can create a new account and re-add your thermostats anytime

• Any other users who had shared access to your thermostats will also lose access

Requesting Full Data Deletion ("Right to Be Forgotten")

Deleting your account removes your profile and access, but if you want all of your data permanently deleted beyond that, submit a separate request:

Email privacy@getmysa.com with your account email address and a request that your data be deleted.

Data Export

Data export is not currently available in the Mysa app.

Get Support

Email: support@getmysa.com