Device Not Showing Up in the App

If a thermostat you expect to see isn't appearing in your Mysa app, check the following.

Check You're on the Right Account

Devices are tied to the account that originally added them. Confirm you're logged into the correct Mysa account, especially if you have multiple email addresses.

Are You a Shared User?

If you're a shared user on the account (rather than the primary holder), you can view and control existing devices, but you won't be able to add new ones. See Shared User vs. Primary Account Holder for more detail.

Is This a Used or Inherited Thermostat?

If the thermostat was previously owned by someone else — a used purchase, or a home with existing Mysa devices — it may still be linked to their account. See Ownership Transfer for a Used Thermostat.

Still Missing?

If none of the above applies and the device still isn't appearing, contact support with the thermostat's serial number if you have it.

Get Support

Email: support@getmysa.com