Not Receiving Notifications or Smart Alerts

If you're not getting expected notifications from the Mysa app, check the following.

Check Phone Notification Permissions

Confirm notification permissions are enabled for the Mysa app in your phone's system settings (not just within the app itself).

Check Do Not Disturb / Battery Optimization

Make sure Do Not Disturb mode or aggressive battery optimization settings on your phone aren't silencing the app in the background.

Confirm Smart Alerts Are Enabled

Smart Alerts (temperature/humidity out-of-range notifications) are a V2-only feature. If you're on a Lite or V1 thermostat, this feature isn't available. If you're on V2, confirm Smart Alerts are enabled for that specific device in its settings.

Still Not Receiving Notifications?

Contact support with your phone's operating system (iOS/Android) and which specific notifications you're missing.

Get Support

Email: support@getmysa.com