Wi-Fi Won't Connect During Pairing

Last updated: July 23, 2026

If your thermostat fails when connecting to Wi-Fi, check the following.

Checklist

  • Band: confirm you're selecting a 2.4 GHz network — Mysa does not support 5 GHz-only networks

  • Network name (SSID): must match exactly, including capitalization, spacing, and special characters — compare character-by-character against your router settings rather than relying on memory

  • Password: double-check for typos; common mistakes are capitalizing the first letter or including a trailing space

  • Signal strength: move closer to your router, or check for interference/signal issues

  • Router: restart it if the above all check out

Still Not Connecting?

Check Phone Settings , Router Settings and Mesh Networks articles.

Network Diagnostics Tool

If you're having connectivity issues during or after pairing, use the built-in Network Diagnostics tool:

  1. Open the Mysa app

  2. Tap Support (top-right corner)

  3. Select Network Diagnostics

  4. Follow the on-screen prompts

This analyzes your network environment and provides recommendations — especially helpful if your thermostat has trouble staying connected or pairing repeatedly fails.

Get Support

Email: support@getmysa.com