Phone Settings for Pairing

Last updated: July 23, 2026

Certain phone settings can interfere with Bluetooth pairing or Wi-Fi handoff. Check these before assuming the thermostat itself is the problem.

iOS

  • Connect your phone to your 2.4 GHz Wi-Fi network before starting the pairing process

  • Bluetooth must be ON

  • Location Services must be ON with Precise Location enabled for the Mysa app

  • Local Network Access must be enabled for the Mysa app (Settings > Privacy > Local Network)

Android

  • Connect your phone to your 2.4 GHz Wi-Fi network before starting the pairing process

  • Bluetooth must be ON

  • Location must be ON (required for Bluetooth scanning on Android)

  • Wi-Fi Assist or Smart Network Switch must be OFF — this feature can disconnect your phone from Mysa mid-pairing

  • Mobile data must be OFF during pairing

  • Battery saver mode must be OFF during pairing

Why These Matter

Several of these settings (Wi-Fi Assist, mobile data, battery saver) can cause your phone to silently switch networks or throttle background connections mid-pairing, which looks like a thermostat problem but is actually your phone routing around the connection.

Still Having Issues?

See Router Settings for Pairing next, or Pairing Fails Repeatedly for a full reset.

Get Support

Email: support@getmysa.com