Modes & Holds Troubleshooting

Last updated: September 2, 2026

If a setpoint change does not last, the schedule looks ignored, or Off / a mode will not stay selected, something else is sending the next command: a hold, the weekly schedule, a shortcut, geofencing, a zone, Smart Early-On, or a voice / smart-home routine.

Quick checks

  1. On the device control screen, see whether a hold is active instead of Follow Schedule. Choose Follow Schedule / Resume Schedule to cancel a hold.

  2. Open Schedule and confirm the next event is the temperature and mode you expect, on the correct days, with the correct timezone in device settings.

  3. Check whether Home, Away, or Vacation was tapped — or geofencing ran those shortcuts when a phone crossed the boundary.

Open the matching article

  • Hold Won’t End or Schedule Seems Ignored — hold options, including Indefinitely

  • Mode or Off Won’t Stick — schedule, shortcuts, geofencing, voice routines

  • Heat Comes Back After Setting Off — Off vs a low hold

  • Can’t Change Mode in the App — heat-only products vs mini-split / HVAC modes