Modes & Holds Troubleshooting
Last updated: August 25, 2026
Use this checklist if a setpoint change does not last, the schedule looks ignored, or Off / a mode will not stay selected.
Quick Checks
On the device control screen, see whether a hold is active instead of Follow Schedule
Choose Follow Schedule / Resume Schedule to cancel a hold
Check whether a shortcut (Home, Away, Vacation) or geofence applied a new setpoint after you changed it
Check Alexa, Google Home, or Apple Home routines that change Mysa mode or temperature
How-to for hold options is under Mysa App > Modes & Holds. Schedule priority is under Troubleshooting > Scheduling Issues.
Still Having Issues?
Email support@getmysa.com with what you set, what happened next, and whether you use voice assistants.