Can’t Change Mode in the App

Last updated: August 25, 2026

Available modes depend on the product and how it was set up.

  • Baseboard / in-floor — heating products. You will not see Cool on a heat-only thermostat

  • Mini-split — Heat, Cool, Auto, Dry, Fan, and Off depend on the indoor unit and remote code

  • Central HVAC — Heat, Cool, Auto, Fan, Aux, and Off depend on the configuration code. Missing config can leave only Off

If a mode is missing that the equipment should support:

  1. Confirm you opened the correct thermostat and Home

  2. Force-close and reopen the app

  3. Confirm the device is online

  4. For mini-splits, confirm the remote code; for HVAC, confirm configuration in device settings

Shared users can change mode on devices they can control. They cannot add devices or change owner-only Home settings.