Can’t Change Mode in the App

Last updated: September 2, 2026

Available modes depend on the product and how it was set up. Missing Cool on a heat-only thermostat is expected.

By product

  • Baseboard / in-floor — heating products. You will not see Cool on a heat-only thermostat.

  • Mini-split — Heat, Cool, Auto, Dry, Fan, and Off depend on the indoor unit and remote code.

  • Central HVAC — Heat, Cool, Auto, Fan, and similar options depend on the equipment configured at install.

If the mode you expect is missing

  1. Confirm you opened the correct thermostat and Home.

  2. Update the Mysa app. Mode lists can differ slightly by product and app version.

  3. On HVAC / mini-split, confirm the equipment type or remote code in device settings matches the indoor unit. A wrong code can hide modes.

  4. Shared users can usually change mode on the control screen; they cannot change owner-only Home or pairing settings.

If you still cannot resolve it, email support@getmysa.com with the product name (baseboard, mini-split, HVAC, in-floor) and which mode is missing.