Thermostat Not Appearing During Pairing

If your Mysa for Baseboards doesn't show up when trying to pair it in the app, work through these steps.

Try These First

• Move closer — stay within 1–2 meters of the thermostat during pairing

• Toggle Bluetooth off and back on on your phone

• Close and reopen the Mysa app, then try again

• Confirm the thermostat is actually in pairing mode — it should show the Bluetooth symbol (V2/Lite) or Wi-Fi symbol (V1). See Re-entering Pairing Mode below if it isn't.

Re-entering Pairing Mode

• V2 and Lite: hold both the up and down controls for 10 seconds until the Bluetooth symbol appears

• V1: hold both up and down arrows for 10 seconds until the Wi-Fi symbol appears

Already Paired to Another Account?

If the thermostat isn't appearing at all, it may already be paired to a different Mysa account — this is common with used thermostats or homes with existing Mysa devices. See Ownership Transfer for a Used Thermostat.

Still Not Appearing?

Try Pairing Fails Repeatedly for a full reset flow, or contact support@getmysa.com.

Get Support

Email: support@getmysa.com