Ownership Transfer for a Used Thermostat

Last updated: July 23, 2026

If you purchased a used thermostat or moved into a home with existing Mysa devices, your thermostat may still be linked to the previous owner's Mysa account. In this case, it won't appear when you try to pair it under your own account.

How to Request an Ownership Transfer

  1. Locate the serial number inside the faceplate — unscrew the screw at the bottom of the thermostat and slide the front cover off to access it

  2. Take a clear photo of the serial number

  3. Email support@getmysa.com with the photo to request an ownership transfer

What Happens Next

Our support team will verify the device and previous account, then release it so you can pair it under your own Mysa account. Once released, follow the standard pairing steps in Pairing Your Mysa for Baseboards.

Get Support

Email: support@getmysa.com