Pairing Fails Repeatedly

Last updated: July 23, 2026

If pairing keeps failing even after basic troubleshooting, work through this reset sequence.

Steps

  1. Make sure your phone is connected to a dedicated 2.4Ghz network.

  2. Close the Mysa app completely (not just minimize — force-close it)

  3. Soft reboot the thermostat: hold the up and down buttons for 10 seconds

  4. Wait for the pairing icon (Bluetooth symbol for V2/Lite, Wi-Fi symbol for V1) to appear on the display

  5. Reopen the Mysa app and start the pairing process again

Still Failing After That?

Try to reset your phone and your router.

Get Support

If a full reset still doesn't resolve it, email support@getmysa.com with your thermostat model (V2, Lite, or V1) and a description of exactly where pairing fails.