Pairing Fails Repeatedly

Last updated: August 25, 2026

If pairing keeps failing even after basic troubleshooting, work through this reset sequence.

Steps

  1. Make sure your phone is connected to a dedicated 2.4Ghz network. Copy and paste the exact Wi-Fi network name and password from your phone’s Wi-Fi settings when pairing to avoid typos.

  2. Close the Mysa app completely (not just minimize — force-close it)

  3. Soft reboot the thermostat: hold the up and down buttons for 10 seconds

  4. Wait for the pairing icon (Bluetooth symbol for V2/Lite, Wi-Fi symbol for V1) to appear on the display

  5. Reopen the Mysa app and start the pairing process again

Still Failing After That?

Try to reset your phone and your router.

You can also try a hard reset.

Get Support

If a full reset still doesn't resolve it, email support@getmysa.com with your thermostat model (V2, Lite, or V1) and a description of exactly where pairing fails.