Using Network Diagnostics

Last updated: August 20, 2026

Use the in-app Network Diagnostics tool if pairing fails or a thermostat keeps dropping offline.

  1. Open the Mysa app

  2. Tap Support (top right)

  3. Select Network Diagnostics

  4. Allow location permission if asked (needed to read Wi-Fi info)

  5. Tap Run Diagnostics and wait for the checks to finish

The tool checks your phone’s Wi-Fi name and band, speed/latency, and whether Mysa cloud services are reachable. If it reports 5 GHz, make sure the thermostat is on 2.4 GHz.

Deep pairing failures (mesh networks, MAC filtering, repeated pairing errors) belong in Troubleshooting > Pairing And Wifi Issues.