Energy & Usage Troubleshooting
Last updated: August 25, 2026
Use this checklist if Energy or Insights is missing, the dollar amount looks wrong, or the bill went up after installing Mysa.
Quick Checks
Open the thermostat and look for Energy, Usage, or Insights — the label depends on the product
Lite baseboards have no power monitoring, so there is no kWh chart
Mini-splits show runtime, not measured kWh
Confirm the electricity rate in Home or device settings if you are looking at estimated cost
Compare similar weather days. A colder month will use more energy even if settings did not change
How-to is under Mysa App > Energy & Usage.
Still Having Issues?
Email support@getmysa.com with the thermostat model and a screenshot of the Energy / Insights screen.