Zones Troubleshooting
Last updated: August 20, 2026
Use this checklist if a zone is missing, won’t create, or thermostats in the zone are not staying on the same temperature and schedule.
Quick Checks
Confirm every thermostat is a Mysa for Baseboards V1 or V2. Lite, in-floor, mini-split, and central HVAC devices cannot join zones.
Confirm all thermostats are in the same Home and online in the app.
Make a change on the zone, not on one thermostat tile, if you want every device to follow.
If you need a different device list, you must delete the zone and create a new one. You cannot add or remove thermostats from an existing zone.
How-to steps for creating, renaming, and deleting zones are under Mysa App > Zones.
Still Having Issues?
Email support@getmysa.com with the zone name, which thermostats are included, and what you expected versus what happened.