Enrolling Your Mysa Thermostat in the BCH Program
Last updated: August 25, 2026
Last updated: May 29, 2026
Overview
If you're a BC Hydro (BCH) customer, you can now verify your account and enroll your Mysa thermostat through any enrollment channel — the Mysa app or the web portal — using your BCH login.
Whether you purchased your thermostat through getmysa.com or already own one, the enrollment process is simple: sign in with your BCH credentials and we'll match your account to your eligible address.
How to Enroll
Option 1: Mysa App
Open the Mysa app on your phone.
Navigate to the enrollment section for the BCH program.
You'll be prompted to sign in with your BCH account.
Once verified, we'll check your address eligibility:
One eligible address — you're matched automatically and can continue setup.
Multiple eligible addresses — select the address you'd like to enroll and continue.
No eligible address — you'll see a message explaining that your account doesn't currently have an eligible address on file.
See it in action:
Account with a single eligible address:
Account with multiple eligible addresses:
Option 2: Web Portal
Sign in with your BCH account credentials.
The same eligibility check applies:
One eligible address — matched automatically.
Multiple eligible addresses — choose the one you'd like to enroll.
No eligible address — you'll see an explanation on screen.
See it in action:
Account with a single eligible address:
Account with multiple eligible addresses:
Frequently Asked Questions
Q: I signed in but it says I don't have an eligible address. What do I do?
This means the address on your BCH account doesn't currently qualify for the program. Please contact BCH directly to confirm your account details and program eligibility.
Q: I have multiple addresses on my BCH account. Which one should I pick?
Select the address where your Mysa thermostat is installed.
Q: Do I need to do anything different if I bought my thermostat on Getmysa?
No. If you purchased through Getmysa, you would have already gone through BCH verification during checkout. This update brings the same experience to customers who already own a Mysa thermostat and are enrolling through the app or web portal.
Q: Can I enroll multiple addresses?
Each enrollment is tied to one address. If you need to enroll thermostats at multiple addresses, you'll go through the process once per address.
Q: I'm having trouble signing in. Who should I contact?
If you're having issues with your BCH login, please reach out to BC Hydro. For issues with the Mysa app or web portal, contact Mysa Support.