Merged Network TroubleshootingUpdated a year ago

What is a merged network? 

Mysa Requires a unique 2.4ghz network.

A merged network incorporates both 2.4 GHz and 5 GHz bands, automatically switching to the "best" option. However, as Mysa is incompatible with a 5 GHz network, complications may arise. While most routers allow the setup of a dedicated 2.4 GHz option, a few may restrict this capability. To address this, refer to your router's setup and troubleshooting support guides for guidance. Connectivity problems are less common in newer merged networks, but if you possess an older model, this could be the root cause of a connectivity issue.

What can be done: 

1. Network Splitting: Attempt to log in to your router or reach out to your internet provider to explore the possibility of splitting the two networks.

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3. Disable 5 GHz: Confirm with your internet provider whether it's feasible to disable the 5 GHz band temporarily to prevent automatic band switching during this process.

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5. Guest Network Connection: Create a guest network and attempt to connect Mysa to it. Guest networks typically operate on the 2.4 GHz band only, potentially resolving the connectivity issues.