Google Home issuesUpdated a year ago

Troubleshooting Google Home Integration

Are you experiencing difficulties with your Google Home setup? Let's tackle some of the most common issues head-on:

• Device Unresponsiveness
• Commands Not Recognized

Steps to Resolve Unresponsiveness with Google Home:

1. Check Your Wi-Fi Connection:

• Ensure your device is connected to a 2.4GHz Wi-Fi network for optimal performance. Google Home devices often require this frequency for reliable connectivity and broader coverage.

2. Verify Device Response via the Mysa App:

• Test if your thermostat is responsive to commands issued through the Mysa app. This step helps pinpoint whether the issue lies with Google Home integration or the thermostat itself.

3. Confirm Thermostat Linking in Google Home:

• Make sure your Mysa Thermostat is properly linked within the Google Home app. This connection is crucial for voice commands and smart home integration.

4. Relink Your Mysa Thermostat:

• If you've confirmed the above and the issue persists, try unlinking and then relinking your Mysa Thermostat in the Google Home app. This process can often resolve connectivity or recognition issues by refreshing the connection between your devices.

Still having issues?

Perform the Network diagnostic test below and Reach out to our all-human Customer Experience team with the code provided!

Network Diagnostic Tool

Mysa has partnered with RouteThis Helps, a third-party network diagnostic tool, to help you troubleshoot pairing, WiFi, and general connectivity issues. This tool uses your phone to judge signal strength and the information that your router sends to your Mysa.

• Download the App

  • Please download the free RouteThis Helps App from your devices App Marketplace. Android Link | Apple iOS Link

• Run scan

  • When the App prompts for a code, please type "MYSA."

  • Place your phone/tablet next to the Mysa you are having issues with. Please stay within close range during the scan. 

  • Press the 'I Moved It' button and confirm you've moved closer to the affected device.

  • The scan will take about 2-3 minutes.

• Send Key

  • Once the scan is complete, it will produce a key. It will be 9 digit string of letters and numbers. Please copy that key and send it to our team.