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Firmware update failedUpdated a year ago

If your firmware update isn't successful or an error message appears, please follow these steps:

  1. Reboot Your Router: This can resolve many connectivity issues impacting the update process.
  2. For Mysa AC ONLY, place it closer to your router: This can help in getting the firmware updated. 
  3. Connect to a 2.4GHz Network: Mysa devices may experience connection issues on 5GHz networks or mixed-mesh networks. Ensure you're on a dedicated 2.4GHz connection.
  4. Perform a Network Test: If the above steps don't resolve the issue, conducting a network test can help identify and fix underlying network problems. 

Please contact Mysa Support  with the code you receive. The code should be eight characters in length. 

Network Diagnostic Tool

  • Download the app
  • Please download the free RouteThis Helps app from the iOS or Android  App Marketplace. Android Link | Apple iOS Link
  • Run scan
  • When the app prompts for a code, please enter "MYSA."
  • Place your smart device next to the Mysa you are having issues with. Please stay within close range during the scan. 
  • Tap the 'I Moved It' button and confirm you've moved closer to the affected device.
  • The scan will take about 2-3 minutes.
This will help further assess your Mysa and your network. 
  • We will search for any error codes, or possible networking issues. 
  • We will provide any troubleshooting steps available.

Thank you! 
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