Firmware update failedUpdated a year ago
If your firmware update isn't successful or an error message appears, please follow these steps:
- Reboot Your Router: This can resolve many connectivity issues impacting the update process.
- For Mysa AC ONLY, place it closer to your router: This can help in getting the firmware updated.
- Connect to a 2.4GHz Network: Mysa devices may experience connection issues on 5GHz networks or mixed-mesh networks. Ensure you're on a dedicated 2.4GHz connection.
- Perform a Network Test: If the above steps don't resolve the issue, conducting a network test can help identify and fix underlying network problems.
Please contact Mysa Support with the code you receive. The code should be eight characters in length.
Network Diagnostic Tool
- Download the app
- Please download the free RouteThis Helps app from the iOS or Android App Marketplace. Android Link | Apple iOS Link
- Run scan
- When the app prompts for a code, please enter "MYSA."
- Place your smart device next to the Mysa you are having issues with. Please stay within close range during the scan.
- Tap the 'I Moved It' button and confirm you've moved closer to the affected device.
- The scan will take about 2-3 minutes.
This will help further assess your Mysa and your network.
- We will search for any error codes, or possible networking issues.
- We will provide any troubleshooting steps available.
Thank you!