Account troubleshootingUpdated a month ago

1. Changing the email associated to my account

The Mysa App does not offer the option to change the email address once it's linked to your account. To use a new email, the necessary steps involve creating a brand new account with your chosen email. Then, you must remove your Mysa devices from the existing account and pair them with the new one. This is the only way to associate your devices with a different email address.

2. Verification Code Not Received

• Patience is Key: Verification codes usually arrive instantly. However, please allow a minute or two for any potential delays.
• Correct Email Address: Ensure the email address entered is accurate.
• Check Spam/Junk Folders: Occasionally, verification codes might be directed to your spam or junk folders. It's uncommon, but it does occur.

No Code Yet?

• Resend Option: If you still haven't received the code, use the "Resend Verification Code" button available on the app to request another.

3. Forgot Your Password?

1. Reset Process: If you've forgotten your password, simply select "Forgot Your Password?" on the login page.
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3. Steps to Reset:

1. Tap on "Forgot Your Password?"
2. Enter your registered email address and tap "Submit."
3. A verification code will be sent to you from [email protected].
4. Use the provided code to proceed with setting a new password.

Still having issues? Reach out to our dedicated all-human Customer Experience team.