Account troubleshootingUpdated 10 months ago

Encountering Issues with Account Setup?

1. Verification Code Not Received

• Patience is Key: Verification codes usually arrive instantly. However, please allow a minute or two for any potential delays.
• Correct Email Address: Ensure the email address entered is accurate.
• Check Spam/Junk Folders: Occasionally, verification codes might be directed to your spam or junk folders. It's uncommon, but it does occur.

No Code Yet?

• Resend Option: If you still haven't received the code, use the "Resend Verification Code" button available on the app to request another.

2. Forgot Your Password?

1. Reset Process: If you've forgotten your password, simply select "Forgot Your Password?" on the login page.
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3. Steps to Reset:

1. Tap on "Forgot Your Password?"
2. Enter your registered email address and tap "Submit."
3. A verification code will be sent to you from [email protected].
4. Use the provided code to proceed with setting a new password.

Still having issues? Reach out to our dedicated all-human Customer Experience team.