Why Disconnects and Interruptions Happen

Even with strong devices, connectivity interruptions can occur. Common causes include:

• Low Bluetooth or Wi-Fi signal strength during pairing or updates

• App backgrounding (when your phone switches to another app mid-setup)

Low Connectivity Tips

Stable Bluetooth and Wi-Fi help prevent setup interruptions and ensure reliable operation.

Bluetooth Range

• Stay within 1–2 meters (3–6 feet) of the thermostat during pairing.

• Avoid switching apps or locking your phone mid-setup.

Wi-Fi Connection

• Mysa for Central HVAC connects to 2.4 GHz networks.

• Place your router centrally — away from metal objects or walls.

• Consider a Wi-Fi extender near the thermostat if the signal is weak.

Phone Settings

• Keep Bluetooth and Location Services on for the Mysa app.

• Avoid battery saver modes that can pause Bluetooth or app background activity.

Pro Tip: Disable “Low Power Mode” or “Battery Saver” during setup to prevent interruptions.

When to Contact Mysa Support

If setup still won’t resume or your thermostat remains unresponsive after several attempts, our Support team can help you recover safely.

Before You Reach Out

Collect the following details to speed up troubleshooting:

• Your thermostat’s serial number (found on the device or in the app)

• A short summary of what happened (e.g., “Setup stopped at Wi-Fi step”)

• Screenshots of the app or thermostat display

• Confirmation that you’ve checked breaker, Bluetooth, and Wi-Fi

Contact Options

• In-app: Tap Help → Contact Support

• Online: getmysa.com/support

Why this matters: Providing details and screenshots helps Mysa Support guide you through recovery faster.