Shared Users Don’t Get Smart Alerts

This is expected. Only the Home owner / primary account holder receives Smart Alerts. Shared users can still control thermostats, but they will not get temperature, humidity, filter, or geofencing Smart Alert pushes.

Device-offline emails also go with the owner’s account, not each shared login.

If the owner is not getting alerts, see Not Receiving Smart Alert Notifications. Do not send extra sharing invites to try to copy alerts to a spouse — sharing does not include alerts.