Managing App Notifications

Smart Alerts need both the feature enabled in the Mysa app and notification permission enabled on your phone.

Check Phone Permissions

In iOS or Android system settings, confirm notifications are allowed for the Mysa app — not only inside the Mysa app.

Check Do Not Disturb and Battery Settings

Do Not Disturb, Focus modes, or aggressive battery optimization can silence Mysa in the background. Allow the app to run in the background.

Confirm Smart Alerts Are On

Open Smart Alerts for the Home (or device Settings) and confirm the alert types you want are enabled. Lite does not support Smart Alerts.

If notifications still do not arrive, contact support with your phone OS (iOS or Android) and which notification is missing.