Sharing Will Not Transfer a Used Thermostat

Last updated: October 28, 2026

Use Share Access to give household members access to a Home that you own. Share Access does not move a Mysa from the account of the previous owner. More invitations do not give you the Mysa.

When this occurs

  • You bought a home that has Mysa thermostats.

  • You bought a used Mysa.

  • The previous tenant or owner has the Mysa on their Mysa account.

When you pair a Mysa that is on a different account, the Mysa app shows Can Not Pair This Mysa.

How to transfer the Mysa to your account

Ask the previous owner

Ask the previous owner to remove the Mysa from their account. Then pair the Mysa in your account. If the previous owner leaves all of their Mysa thermostats, they can tap Delete Home to remove the Home. This also removes all of the Mysa thermostats in that Home from their account.

Ask Mysa support for an ownership transfer

If the previous owner cannot remove the Mysa, do these steps:

  1. Turn off the circuit breaker. Make sure that the power is off.

  2. Loosen the screw on the bottom of the front plate. Then slide the front plate off Mysa. The serial number is behind the front plate.

  3. Take a clear photo of the serial number.

  4. Put the front plate on Mysa. It glides into place. Tighten the screw on the bottom of the front plate. Do not overtighten the screw.

  5. Turn on the circuit breaker.

  6. Send an email to support@getmysa.com with the photo. Ask for an ownership transfer.

After support removes the Mysa from the previous account

Pair the Mysa in your account. Tap +, then tap Add a Mysa. For the full steps, refer to Pairing Your Mysa for Baseboards. Do not use Share Access for this.

Until the Mysa is off the previous account, you cannot pair it. It also does not show as a shared Mysa in your account.