Thermostat Not Showing in This Home

Devices stay on the account and Home they were paired to. The app will not show a thermostat that belongs to a different login, a different Home, or a previous owner.

Wrong Home or account

1. Tap the Home name at the top of the home screen and switch Homes.

2. If you use more than one email, sign in with the account that originally added the thermostat.

3. Force-close the app and update it, then reopen on Wi-Fi.

Shared user

You only see Homes shared with this email, and every thermostat in that Home. You cannot add a missing device yourself. Ask the owner to confirm Share Access and that the device is still in that Home.

Used or inherited hardware

If pairing never lists the thermostat, it is often still claimed. The previous owner must remove it, or support can run an ownership transfer from a photo of the serial number inside the faceplate.

If you still cannot resolve it, email support@getmysa.com with the serial number if you have it.