How to return Mysa thermostats

If you need to return your Mysa thermostat due to ordering the wrong product, incorrect quantity, or other reasons, you can easily initiate a return through our online portal.

Starting your return

To begin the return process, visit the Mysa return portal at https://mysa.loopreturns.com/#/ and follow the step-by-step instructions provided.

Returns are free of charge - simply follow the online return instructions through the portal.

Return timeframe

The standard return period for Mysa products is 30 days from your order date. However, our customer support team can extend this return window and make exceptions on a case-by-case basis when there are extenuating circumstances.

If you're outside the 30-day window, contact our support team to discuss your specific situation.

Troubleshooting the return portal

If you're having trouble accessing the return portal, check the following:

• Ensure there are no spaces before or after your order number

• Verify there are no spaces before or after your email address

• Double-check that you're using the correct email address associated with your order