Mysa Warranty Policy
Mysa Warranty Policy
At Mysa, we stand behind our products with industry-leading warranty protection. We're confident in the quality and durability of our smart thermostats and want you to shop with peace of mind.
5-Year Warranty Coverage
Mysa smart thermostats are covered by a comprehensive 5-year warranty from the date of purchase. This warranty protects you against manufacturing defects and material failures in normal use conditions.
> What's Included: Your warranty covers defects in workmanship, components, and materials that occur under normal operating conditions.
What's Covered
Your Mysa warranty includes protection for:
- Defective components - Broken buttons, display issues, sensor malfunctions
- Manufacturing defects - Problems with electrical circuitry, connectivity modules, or internal hardware
- Material failures - Cracks, breaks, or degradation of the thermostat housing or components
- Connection issues - WiFi connectivity problems caused by manufacturing defects (not network or setup issues)
What's NOT Covered
The following situations fall outside warranty protection:
- Improper installation - Damage resulting from incorrect wiring or installation procedures
- Physical damage - Cracks, breaks, or damage from dropping, impact, or mishandling
- Misuse or abuse - Intentional damage or using the thermostat outside its intended purpose
- Unauthorized repairs - Modifications made by anyone other than Mysa support
- Environmental damage - Water damage, exposure to extreme temperatures, or environmental hazards
- Normal wear and tear - Cosmetic wear from regular use
- Software-related issues - Problems with app performance or connectivity not caused by hardware defects
- Third-party equipment failure - Issues caused by incompatible systems or other devices
How to File a Warranty Claim
If you believe your Mysa thermostat has a manufacturing defect, we're here to help. Follow these steps to file a warranty claim:
1. Contact Support - Email support@getmysa.com with details of your issue
2. Provide Your Order Information - Include your order number and purchase date
3. Describe the Issue - Explain what's happening with your thermostat and when the problem started
4. Share Photos (if applicable) - Attach images showing any physical damage or display issues
5. Follow Troubleshooting Steps - Our support team may suggest diagnostic steps to confirm the issue
6. Arrange Replacement or Repair - If covered by warranty, we'll provide instructions for resolution
Warranty Claim Requirements
To process your warranty claim, please provide:
- Your order number and original purchase date
- A detailed description of the issue
- Proof of purchase (invoice, receipt, or order confirmation email)
- Photos of the thermostat and any damage (when applicable)
- Your contact information for follow-up
For Complete Policy Details
For the full warranty policy, terms, and conditions, visit our complete warranty policy document:
[View Full Warranty Policy →](https://getmysa.com/pages/warranty-policy)
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Need Help?
If you have questions about your warranty coverage or need to file a claim, our support team is ready to assist.
Contact Mysa Support
Email: [support@getmysa.com](mailto:support@getmysa.com)
We typically respond to warranty inquiries within 24 business hours. Please include your order number and a clear description of the issue for the fastest resolution.