Mysa Return Policy

Mysa Return Policy

We want you to be completely satisfied with your Mysa purchase. If you're not happy with your order, we offer a straightforward return process with a 30-day window to make returns easy.

30-Day Return Window

You have 30 days from the date of purchase to return your Mysa thermostat for a refund. This gives you plenty of time to test the product and ensure it meets your needs before the return window closes.

> Return Deadline: Returns must be initiated within 30 days of your original purchase date to be eligible for a refund.

Return Eligibility Requirements

To qualify for a return, your thermostat must meet the following conditions:

Product Condition

- Unopened and unused - The thermostat should be in its original, sealed condition without any signs of use

- Original packaging - The thermostat should be in the original packaging and box (preferred for safety and integrity)

- All components included - Return must include the thermostat, mounting hardware, wiring guides, and any other original components

- No damage - The product should not show signs of physical damage, water damage, or mishandling

Acceptable Returns

Items in excellent condition that meet the above requirements are eligible for a full refund. If you've opened the packaging but the thermostat remains unused and undamaged, contact our support team to discuss your specific situation.

How to Start a Return

Starting a return is simple. Follow these steps:

1. Email Our Support Team - Send an email to [support@getmysa.com](mailto:support@getmysa.com)

2. Include Your Order Number - Provide your order number or invoice number

3. State Your Return Reason - Let us know why you'd like to return the product

4. Provide Your Contact Information - Include your name and preferred contact method

5. Receive Return Instructions - Our team will respond with a prepaid shipping label and return address

6. Ship Your Return - Pack the thermostat securely and ship it using the provided label

7. Track and Confirm - Monitor your shipment and confirm delivery with our support team

Return Shipping

Once your return is approved, we'll provide you with a prepaid return shipping label. This means you won't pay shipping costs to send the product back to us.

> Shipping Timeline: Allow 5-7 business days for your return shipment to reach our facility, depending on your location and carrier.

Refund Timeline

After we receive and inspect your return, we process refunds promptly:

- Receipt of Return - We'll send you a confirmation email when your return arrives at our facility

- Inspection Period - We inspect the product to verify it meets return eligibility requirements (typically 3-5 business days)

- Refund Processing - Once approved, we process the refund to your original payment method

- Refund Completion - Refunds typically appear in your account within 3-5 business days, depending on your bank

> Timeline Summary: From shipping to refund completion, expect 10-15 business days total. Check your email for updates on your return status.

Special Situations

Damaged or Defective Products - If your product arrived damaged or is defective, contact us immediately. We may offer a replacement or full refund without requiring a return. See our Warranty Policy for manufacturing defects.

Changed Your Mind - If you've opened the box but haven't used the thermostat, contact our support team to discuss options before sending it back.

---

Questions About Returns?

If you have questions about the return process or aren't sure if your situation qualifies, reach out to our support team.

Contact Mysa Support

Email: [support@getmysa.com](mailto:support@getmysa.com)

We're here to help and will work with you to find the best solution. Typically respond within 24 business hours.