Express Checkout and Rebate Return Nuances

Returns for orders placed using express checkout methods or that included a utility rebate or promo code may involve additional considerations. Here's what to expect.

Express Checkout Returns (PayPal, Klarna)

If you placed your order using an express checkout method:

PayPal: Refunds are returned to your PayPal account. Processing times depend on PayPal and may take additional business days beyond the standard refund timeline.
Klarna: If you used Klarna financing, your refund will be processed through Klarna. Contact Klarna for details on how the refund affects your payment plan or remaining balance.

Note: Refunds to express checkout payment methods may take longer than credit card refunds. Allow extra time for the funds to appear in your account.

Tip: If you financed through Klarna and return the product, your remaining installment payments will be adjusted or cancelled. Check the Klarna app for updated payment details after your refund is processed.

If your order included a promo code or discount:

Refunds are based on the actual amount you paid, not the original product price
The discount amount is not refunded separately
If a promo code was for a percentage off, the refund reflects the discounted price

Important: Promo codes used on returned orders may not be reissued. If you received a one-time use promo code, it may not be available for future orders after a return.

Returns with Utility Rebates

If your order included an instant utility rebate applied at checkout:

Your refund will be based on the amount you actually paid after the rebate
The rebate portion is returned to the utility program, not to you
For example, if your thermostat was priced at $150 and you received a $50 utility rebate, your refund would be $100 (the amount you paid)

Important: Utility rebates applied at checkout reduce the refund amount since you did not pay the full product price. This is not a restocking fee — it reflects the actual amount charged to your payment method.

Returns with Mail-In Rebates

If you applied for a mail-in rebate after your purchase:

Your full purchase amount will be refunded by Mysa
If you already received the rebate payment from your utility company, you may need to return that amount to the utility
Contact your utility company for their rebate return policy

Note: Mysa does not control mail-in rebate programs managed by utility companies. Contact your utility provider for questions about rebate repayment after a return.

Refund Summary

Scenario	Refund Amount
Standard purchase	Full purchase price
With promo code	Discounted price paid
With instant rebate	Amount paid after rebate
With mail-in rebate	Full purchase price (rebate handled separately)
Express checkout	Same as above, returned to original payment method

Standard purchase

Refund AmountFull purchase price

With promo code

Refund AmountDiscounted price paid

With instant rebate

Refund AmountAmount paid after rebate

With mail-in rebate

Refund AmountFull purchase price (rebate handled separately)

Express checkout

Refund AmountSame as above, returned to original payment method

Need help? Contact our support team at support@getmysa.com with your order number for questions about your specific return and refund.