Authorized Reseller Returns

If you purchased your Mysa thermostat from an authorized reseller or retail partner rather than directly from getmysa.com, the return process is handled differently.

Reseller Return Policy

Products purchased from authorized resellers must be returned to the original retailer:

Mysa cannot process returns or refunds for products purchased from third-party retailers
Each retailer has its own return policy, timelines, and requirements
Contact the retailer where you made your purchase to initiate a return

Important: Mysa's 30-day return policy applies only to products purchased directly from getmysa.com. Reseller purchases are subject to the retailer's own return policy.

How to Return to a Reseller

Locate your original receipt or proof of purchase from the retailer
Review the retailer's return policy for time limits and conditions
Contact the retailer's customer service or visit the store to initiate the return
Follow the retailer's instructions for packaging and shipping (if applicable)

Tip: Keep your receipt from any retail purchase. Most retailers require proof of purchase for returns and exchanges.

What If the Reseller Won't Accept the Return?

If you're having trouble returning to the original retailer:

Verify that you're within the retailer's return window
Check if the product meets the retailer's return condition requirements
Escalate the issue with the retailer's customer service management
If the product is defective, you may still be covered under Mysa's warranty regardless of where it was purchased (see our Warranty Policy article)

Note: A defective product purchased from a reseller may qualify for a warranty replacement directly from Mysa, even if the retailer's return window has closed. Contact us with your proof of purchase.

Warranty Coverage for Reseller Purchases

Mysa's warranty applies to all products purchased from authorized resellers:

The warranty begins from the original date of purchase
Proof of purchase from the authorized reseller is required
Warranty claims can be made directly with Mysa regardless of where the product was purchased

Need help? Contact our support team at support@getmysa.com for questions about reseller returns or warranty claims.