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Wifi and Phone/Tablet requirementsUpdated a month ago

Mysa App Compatibility and Requirements

Device Requirements:

  • iPhone: Compatible with iOS 15 and above.
  • Android: Compatible with Android 13 and above.

Connectivity:

  • Internet: Required for remote access and smart features.
  • WiFi: Must be Home WiFi ® 2.4 GHz (802.11 B/G/N) with None, WPA, or WPA2 (AES) security.
  • Apple Integration: Supports mDNS for Apple products.

Router Compatibility:

Some routers may require settings adjustments for Mysa compatibility. Update your router's firmware and check WiFi settings.

  • Common Routers with Known Issues:

    • AActiontec MI424WR ARRIS EA9200 ARRIS TG1672 ARRIS TG862 ASUS RT-AC1200 Bell Home Hub 3000 Business Class Routers D-Link DIR-822 Eero Routers Google Fiber Hitron Technologies Routers Netgear Orbi (Mesh networks may pose issues) Technicolor TC8717T Ubee Routers Xfinity/Comcast Routers

Data Usage:

  • Mysa thermostats connect to servers every 30 minutes.
  • Monthly data usage is approximately 15 MB download and 15 MB upload per thermostat.

Offline Functionality:

  • Mysa thermostats can operate without WiFi. Manual temperature adjustments can be made using the up and down arrows on the unit.

For any inquiries or support, reach out to our dedicated all-human Customer Experience team.

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