Contact Mysa Support

<span id="isPasted" style="color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For detailed instructions, click the link below to access our installation guide.&#xA0;Mysa for Electric In-Floor Heating<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/uploads.gorgias.io/mJQz8753vK6adpn4/In-Floor_Thermostat-7af8cce3-cc41-4aac-9c1f-24727046465d.pdf" rel="noopener noreferrer" target="_blank">In-Floor Thermostat.pdf</a> 1.7MB</div>close</div> <p id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For any inquiries or support, reach out to&#xA0;<a href="https://help.getmysa.com/en-US/contact">our dedicated all-human Customer Experience team.</a>

For detailed instructions, click the link below to access our installation guide. Mysa for Electric In-Floor Heating. For any inquiries or support, reach out to our dedicated all-human Customer Experience team.

In-Floor Installation Guide

Mysa for In-Floor Heating

Installation

Payment FAQs

Financing with Klarna

Rebate FAQ's

Order management

Purchasing

What are the estimated shipping times?

Shipping FAQs

Shipping & Delivery

Return policy

Return FAQs

Returns

Purchasing, Shipping & Returns

Wifi and Phone/Tablet requirements

Create and Login to a Mysa Account

Account FAQ'S

Explore the App

Mysa Pairing

HomeKit Pairing

Changing the settings for the Thermostat on the App

Setup

Changing the settings for the Thermostat

Thermostat Settings and Display

Mysa Homes

Zones- For Mysa V1 & V2 ONLY

Zones- For Mysa V2 ONLY

Shared Access

Off Mode

Modes

Scheduling

Saved Schedules-For Mysa V2, In-Floor and Mysa AC.

Scheduling FAQ's

Shortcuts

Geofencing

Home Environment Alerts- For Mysa V2, Mysa In-floor and Mysa AC.

Smart Alerts

Mysa Monthly Energy Report- For Mysa Baseboard and Mysa In-floor

Energy Usage-For Mysa V2 and Mysa In-floor

How to maximize your Mysas for summer energy savings.

Energy Intelligence

Eco Mode

Early On

Early-On

Filter Cleaning Reminders

Mysa AC specific features

Features

Mysa App

What is the difference between Mysa V2 & Mysa Lite?

Mysa V2 vs Mysa Lite

Compatibility

Identifying Voltages

Compatibility FAQs

Technical specifications-Baseboard

Technical Specifications

Before you buy

Installation steps

Homekit pairing

Device/Hardware Interaction Guide: Manual control, Common icons and more

Type of heater in the App- Baseboard

Device setup & connect

Mysa for Baseboard Heating

Ground Fault Circuit Interruptor (GFCI)

In-Floor Temperature Sensor/Probe

FAQs (In-Floor)

Identifying voltages

Technical specifications

Technical specifications - InFloor

In-Floor Installation

Test the GFCI

Mysa pairing

Mysa for AC and Mini-Splits FAQs

Mysa for AC - Supported Brands

Mysa AC compatibility

Mysa AC- Before you buy

Device Set Up

Mysa AC pairing

AC Homekit pairing

Device/Hardware Interaction Guide

Mysa AC- Installation & connection

Mysa for Mini-splits and Air Conditioners

How to fix an error code on the Mysa display?

Error code H2

Error Code: H3

Error Code H4

Error codes

Account troubleshooting

Scheduling Troubleshooting

Geofencing troubleshooting

Device Permission Error

I updated my password or router - How do I reconnect my thermostat?

Shared Access troubleshooting

Shortcut Troubleshooting

How do I set the thermostat to pairing mode?

Connectivity issues

Merged Network Troubleshooting

Reconnecting after a disconnect

WiFi routers that are problematic with Mysa

Changing WIFI Settings

Failure to Connect

Firmware update failed

Wifi and pairing

Amazon Alexa issues

Google Home issues

Smart Home integrations

Find My AC Code Set / No Code Found

Understanding Your Mysa AC Modes & Settings

Mysa AC

Transitioning Your Mysa Thermostats: A Guide for New and Previous Homeowners

FAQ's Heater Issues

Unresponsive Thermostat

Scratched Faceplate

Incorrect Displayed Temperature

Unresponsive or blank Mysa Thermostat

How do I reset or reboot my Mysa?

Random temperature changes

General questions & troubleshooting

Common questions & Troubleshooting

Mysa's Compatibility with Home Automation Systems

Apple HomeKit and Siri

Amazon Alexa

Google Home

Smart Home Integrations

FCC Policy

What is Mysa's warranty?

Mysa Refer-a-Friend Program Terms and Conditions

Energy Savings Guarantee

Mysa Privacy Policy

Mysa Security Policy

Mysa Security Features

Mysa Terms and Conditions

Mysa Privacy Policies

Mysa Policies & Warranty

In-Floor Installation GuideUpdated a month ago