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Home Environment Alert FAQ-For Mysa V2, Mysa In-floor and Mysa AC.Updated a year ago

1. Accuracy and Update Frequency

  1. Mysa's alerts are highly accurate, updating frequently to ensure notifications are sent within 5 minutes of reaching your set threshold. The system increases communication with the app as the environment nears your specified limits.

2. Receiving Notifications

You'll receive notifications regardless of the app's activity status, visible in your phone's "Notifications" area.

  • 3. Sharing Alerts

Currently, only the primary homeowner receives alerts. Sharing capabilities with others are not available.


  • 4. Source of Temperature Data

Alerts are based on ambient temperature readings from the chosen Mysas. You have the flexibility to select which devices to monitor for each alert type.


  • 5. Floor Sensor Compatibility

The floor sensor for In-Floor Mysas does not integrate with Home Environment Alerts, which rely on the ambient temperature sensor.


  • 6. Snoozing or Muting Alerts

Alerts can be snoozed, muted, or turned off entirely from the "Smart Alerts" page within the Mysa app. Ensure your phone's notification settings have not accidentally silenced alerts.


  • 7. Action Recommendations

The app does not currently suggest actions in response to alerts.


  • 8. Managing Alert Frequency

Mysa sends a single notification per thermostat per alert event. Adjust alert thresholds if notifications become too frequent.


  • 9. Multiple Locations

Alerts can be set for any home where you're the primary owner, each applied at the "Home" level.


  • 10. Historical Data
  • Utilize Mysa's energy charts for insights into temperature and humidity trends.


  • 11. Compatible Thermostats

Supports Mysa for Baseboard (V1/V2), AC, and In-Floor units.


  • 12. Software and Firmware Requirements

Requires App Version 3.41 and Firmware Version 3.14.


  • 13. Types of Alerts

Set up High/Low Temperature and High/Low Humidity alerts.


  • 14. Device Notifications

Receive alerts on all smart devices linked to your account.


  • 15. Room-Specific Alerts

Specify which devices to monitor, though alert values are uniform across selected devices.


  • 16. Customizing Alert Values

Customize temperature and humidity thresholds within specified ranges.

High Temperature: 16°C - 40°C (or equivalent in Fahrenheit) 

Low Temperature: 1°C - 15°C (or equivalent in Fahrenheit) 

High Humidity: 5% - 95%

 Low Humidity: 5% - 95% 

If both Low Humidity and High Humidity alerts are enabled, their thresholds should be separated by at least 5%


  • 17. Cost

This feature is included for free with Mysa products.


  • 18. Alert Limitations

One value per alert type, but applicable across multiple chosen thermostats.


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