Contact Mysa Support

<p><strong id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; font-weight: 600; color: var(--tw-prose-bold); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">App Icon Guide</span></strong></p><p data-pm-slice="1 1 []" id="isPasted"><span id="isPasted" style="color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The Mysa app contains various icons, each representing different functionalities and settings. A detailed guide or legend within the app can help you decode the significance of each icon, ensuring a smooth and intuitive user experience.</span></p><p data-pm-slice="1 1 []"><br></p><p data-pm-slice="1 1 []"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/ad37b3bdde37406fa33176e4891ed06d?sid=0bc0171f-2390-4ca7-9ab9-82cf146679f5" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p><h2 data-pm-slice="1 1 []" id="isPasted"><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2009.50.22-6c7e64ce-17d7-4881-ae4d-b4842edb9805.png" style="width: 590px;" class="fr-fic fr-dib"></h2><p><br></p><p><br></p><p><br></p><p><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2009.50.42-33132402-555a-4a5b-a58a-5bd51bd8f9dc.png" style="width: 550px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p><p><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2009.50.51-8ef99dc9-cd4d-4b53-99d2-e08fa3faac21.png" style="width: 506px;" class="fr-fic fr-dib"></p><h2 data-pm-slice="1 1 []" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Glossary: Icons in the App and what they mean</strong></span></h2><p><br></p><h3 id="common-icons"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Common icons</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.25.17-2a79741b-8edd-4393-ad00-2ba03d07a449.png" style="width: 679px;" class="fr-fic fr-dib"></strong></span></p><p><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.26.19-dd833453-9e42-4685-9072-6d7416616933.png" style="width: 665px;" class="fr-fic fr-dib"></p><h3 data-pm-slice="1 1 []" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Navigation/Main Menu&#xA0;</span></h3><h3 id><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.27.46-1a7ead4a-7f57-4348-af1c-b8a57002db08.png" style="width: 692px;" class="fr-fic fr-dib"></h3><h3 id="manage-homesgeofencing-home"><span style="font-family: Arial,Helvetica,sans-serif;">Manage Homes<img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.29.04-ed8532bb-0a4d-4508-a1c9-f5de931510d9.png" style="width: 692px;" class="fr-fic fr-dib"></span><strong><span style="font-family: Arial,Helvetica,sans-serif;">&#xA0;</span></strong><span style="font-family: Arial,Helvetica,sans-serif;">Geofencing Home<img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.30.14-7e48f114-369b-42b4-86c5-ea7ea7ad6328.png" style="width: 692px;" class="fr-fic fr-dib"></span></h3><h3 data-pm-slice="1 1 []" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Mode Icons<img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.30.59-755e7f8d-e791-4826-b6f5-62a80b9550dc.png" style="width: 677px;" class="fr-fic fr-dib"></span></h3><h3 data-pm-slice="1 1 []" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Fan &amp; Swing<img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.30.59-a573fdec-fb31-4bb9-82cc-29621832ce1b.png" style="width: 692px;" class="fr-fic fr-dib"></span></h3><h3 data-pm-slice="1 1 []" id="readings">Readings</h3><p><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.32.51-94664ffa-ddc8-4fb5-a008-61b564dfbf95.png" style="width: 692px;" class="fr-fic fr-dib"></p><h3 data-pm-slice="1 1 []" id="isPasted">Other</h3><p><img src="https://attachments.gorgias.help/j4xj/hc/9dy3/capture%20d%E2%80%99e%CC%81cran,%20le%202024-01-09%20a%CC%80%2010.53.24-d935e2e4-2690-4c4e-87bd-53c99f9faa1c.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><p><strong id="isPasted">Still have questions</strong><strong>? You can&#xA0;</strong><strong><a href="https://help.getmysa.com/en-US/contact" rel="noopener noreferrer nofollow" target="_blank">Reach out to our all-human Customer Experience team!</a></strong></p>

App Icon Guide. The Mysa app contains various icons, each representing different functionalities and settings. A detailed guide or legend within the app can help you decode the significance of each icon, ensuring a smooth and intuitive user experienc

Explore the App

Mysa App

Setup

FCC and IC Regulatory Compliance

What is Mysa's warranty?

Energy Savings Guarantee

Mysa Privacy Policy

Mysa Security Policy

Mysa Security Features

Mysa Terms and Conditions

Mysa Privacy Policies

Mysa Policies & Warranty

Payment FAQs

Rebate FAQ's

Order management

Demand Response FAQ

Purchasing

What are the estimated shipping times?

Shipping FAQs

Shipping & Delivery

Return policy

Return FAQs

Returns

Purchasing, Shipping & Returns

What is the difference between Mysa V2 & Mysa Lite?

Mysa V2 vs Mysa Lite

Compatibility

Wifi and Phone/Tablet requirements

Identifying Voltages

FAQs

Technical specifications-Baseboard

Technical Specifications

Before you buy

Installation steps

Installation

Mysa Pairing

Device/Hardware Interaction Guide: Manual control, Common icons and more

Type of heater in the App- Baseboard

Device setup & connect

Mysa for Baseboard Heating

Ground Fault Circuit Interruptor (GFCI)

In-Floor Temperature Sensor/Probe

Identifying voltages

Technical specifications

Technical specifications - InFloor

In-Floor Installation

In-Floor Installation Guide

Test the GFCI

Mysa for In-Floor Heating

Mysa AC compatibility

Mysa for AC - Supported Brands

Compatibility FAQ'S

Mysa AC- Before you buy

Device Set Up

Mysa AC pairing

AC Homekit pairing

Mysa AC Device/Hardware Interaction Guide

Mysa for AC and Mini-Splits FAQs

Mysa AC- Installation & connection

Mysa for Mini-splits and Air Conditioners

Mysa Account

Account FAQ'S

Changing the settings for the Thermostat on the App

Navigating Follow and Hold Settings in the Mysa App

Changing the settings for the Thermostat

Thermostat Settings and Display

Mysa Homes

Zones- For Mysa V1 & V2 ONLY

Zones FAQ's- For Mysa V1 & V2 ONLY

Shared Access

Off Mode

Modes

Scheduling

Saved Schedules-For Mysa V2, In-Floor and Mysa AC.

Scheduling FAQ's

Shortcuts

Geofencing

Home Environment Alerts- For Mysa V2, Mysa In-floor and Mysa AC.

Smart Alerts

Mysa Monthly Energy Report- For Mysa Baseboard and Mysa In-floor

Energy Usage-For Mysa V2 and Mysa In-floor

How to maximize your Mysas for summer energy savings.

Energy Intelligence

Early On

Early-On

Filter Cleaning Reminders

Climate+

Mysa AC  features

Brightness

Disconnect notifications

Features

Mysa's Compatibility with Home Automation Systems

Apple HomeKit and Siri

Amazon Alexa

Google Home

Smart Home Integrations

How to fix an error code on the Mysa display?

Error code H2

Error Code: H3

Error Code H4

Error codes

Account troubleshooting

Scheduling Troubleshooting

Geofencing troubleshooting

Device Permission Error

I updated my password or router - How do I reconnect my thermostat?

Shared Access troubleshooting

Shortcut Troubleshooting

How do I set the thermostat to pairing mode?

Connectivity issues

Merged Network Troubleshooting

Reconnecting after a disconnect

WiFi routers that are problematic with Mysa

Changing WIFI Settings

Failure to Connect

Firmware update failed

Wifi and pairing

Amazon Alexa issues

Google Home issues

Apple HomeKit Issues

Where to find your Homekit Code

Smart Home integrations

Find My AC Code Set / No Code Found

Understanding Your Mysa AC Modes & Settings

How Mysa AC Manages Temperature

Why Is My Unit Displaying in Fahrenheit or Celsius When I Change the Temperature or Mode with Mysa?

Explore the AppUpdated 5 months ago

Glossary: Icons in the App and what they mean

Common icons

Navigation/Main Menu

Manage Homes Geofencing Home

Mode Icons

Fan & Swing

Readings

Other