Compatibility FAQ'SUpdated 6 months ago

1. Why does my remote need an LCD screen to be compatible?

An LCD screen on your remote means it provides two-way communication from your remote to your unit and vice versa.

Two-way communication means that when you change the temperature on your remote, it will send that information to the unit, and you will see the shift in temperature on the remote.

No LCD screen means one-way communication, the remote transmits the unit information on what to do, but the remote doesn't receive anything back.

Information from the unit must be sent to Mysa for AC; this is why remotes with an LCD screen are compatible with Mysa.

2. Does Mysa AC Work with Multi-Head Mini-Splits?

Yes, Mysa AC works with multi-head mini-splits. However, it functions the same way as the original remote, meaning all heads need to be set to the same mode to operate effectively.

3. Can I go through the remote matching even if I lost my remote or if my remote doesn't work?

Yes, it's possible. You'll need to find the model of your remote or a picture of it on the internet and send it to our customer service team. We can look up the code in our database and send you the instructions for Mysa pairing.

4. What are the environmental operating temperatures for the Mysa Smart Thermostat?

The Mysa Smart Thermostat is designed to operate in environmental temperatures ranging from -20°C to 40°C.

Have more questions ?  Reach out to our all-human Customer Experience team!