FCC ID: 2AC7Z-ESPWROOM32D. IC: 21098-ESPWROOM32D. FCC Approval. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable pro

<p dir="ltr" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; line-height: 2.0568; margin-top: 14pt; margin-bottom: 0pt;">FCC ID: 2AC7Z-ESPWROOM32DIC: 21098-ESPWROOM32DFCC ApprovalThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:&#x2013; &#xA0; &#xA0; Reorient or relocate the receiving antenna.&#x2013; &#xA0; &#xA0; Increase the separation between the equipment and receiver.&#x2013; &#xA0; &#xA0; Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.&#x2013; &#xA0; &#xA0; Consult the dealer or an experienced radio/TV technician for help.This device complies with part 15 of FCC rules. Operation is subject to the following two conditions:1. &#xA0; &#xA0; This device may not cause harmful interference.2. &#xA0; &#xA0; This device must accept any interference received, including interference that may cause undesired operation.Changes or modifications that are not expressly approved by the manufacturer could void the user&#x2019;s authority to operate the equipment.This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 8 inches during normal operation.Operation is subject to the following two conditions:1. This device may not cause interference.2. This device must accept any interference, including interference that may cause undesired operation of the device.Industry Canada (IC) Compliance Notice<p dir="ltr" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; line-height: 2.0568; margin-top: 0pt; margin-bottom: 0pt; padding: 14pt 0pt 0pt;">This Class B digital apparatus has been tested and has been determined to comply with Canadian ICES-003<hr><p dir="ltr" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; line-height: 2.0568; margin-top: 0pt; margin-bottom: 0pt; padding: 14pt 0pt 0pt;">Mysa Smart Thermostat for Split System Air Conditioners complies with the General Public exposure limits of Radio communications Equipment (General) Rules 2021 and ARPANSA Standard for Limiting Exposure to Radio frequency Fields - 100kHz to 300GHz Radio Protection Series S-1 (Rev. 1 February 2021) at a minimum separation distance of 20cm

FCC Policy

If, for whatever reason, one of your Mysa products stops working within the two-year Warranty period, please contact us. We'll help resolve the issue, and issue a replacement part or product if required. We have a two-year limited Warranty that cover

If, for whatever reason, one of your Mysa products stops working within the two-year Warranty period, please contact us. We&apos;ll help resolve the issue, and issue a replacement part or product if required.&#xA0;<h2 id="what-is-mysas-warranty">What is Mysa&apos;s Warranty?</h2>We have a two-year limited Warranty that covers products purchased from www.getmysa.com and our authorized re-sellers. Within two years of purchasing your product, if something breaks or goes wrong, we will gladly exchange or repair your defective product at no cost to you.&#xA0;Please&#xA0;<a href="https://help.getmysa.com/en-US/contact">contact us directly</a>&#xA0;to initiate an exchange or repair, and read the details of our Warranty Policy and Terms, below.&#xA0;<h2 id="warranty-policy-and-terms">Warranty Policy and Terms</h2>&#xA0;This Warranty Policy and Terms apply to Empowered Home Inc. (&#x201C;Mysa&#x201D;) products (&#x201C;Products&#x201D;) purchased directly from Mysa, or from an authorized reseller. This Warranty Policy and Terms are in addition to, and not in lieu of, your rights and obligations under the Mysa Standard Terms and Conditions (the &#x201C;Standard Terms&#x201D;). If there is a conflict between the Warranty Policy and Terms and the Standard Terms, the Warranty Policy and Terms will control for that conflict. If there is a conflict between this Warranty Policy and Terms and mandatory requirements prescribed by law based on the location of purchase or your jurisdiction of residence, those mandatory legal requirements will prevail.&#xA0;We warrant that if your Product (described on the enclosed Certificate of Limited Warranty) proves, on the presentation by you within two years (or three years for pre-order customers) (the &#x201C;Warranty Period&#x201D;) from the date of original retail purchase, to be defective in material or workmanship, we will, at our sole discretion, repair or replace in part or whole, without charge to you, subject to the following limits and exclusions:<ol><li style="font-weight: 400;">TO OBTAIN SERVICE DURING THE WARRANTY PERIOD, YOU MUST PRESENT OR SEND YOUR PRODUCT TOGETHER WITH THE CERTIFICATE OF LIMITED WARRANTY ENCLOSED (WITH INVOICE INDICATING THE DATE OF PURCHASE) TO A MYSA SERVICE CENTER.</li><li style="font-weight: 400;">FOR THE WARRANTY TO APPLY, YOU MUST CERTIFY THAT THE PRODUCT WAS PURCHASED FROM OUR WEBSITE OR FROM AN AUTHORIZED DEALER/SUPPLIER OF MYSA.&#xA0;</li><li style="font-weight: 400;">THIS WARRANTY IS NOT TRANSFERABLE.</li><li style="font-weight: 400;">THE LIMITED TWO-YEAR WARRANTY (OR THREE-YEAR WARRANTY FOR PRE-ORDER CUSTOMERS) AND REMEDY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER REMEDIES, OBLIGATIONS OR LIABILITIES ON THE PART OF MYSA.</li><li style="font-weight: 400;">WE HEREBY DISCLAIM LIABILITY FOR INDIRECT, SPECIAL AND CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS PRODUCT.</li><li style="font-weight: 400;">THE DURATION OF ANY IMPLIED WARRANTY WHICH MIGHT EXIST BY OPERATION OF LAW SHALL BE LIMITED TO THREE YEARS FROM THE DATE OF ORIGINAL PURCHASE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.</li><li style="font-weight: 400;">THIS WARRANTY DOES NOT APPLY TO:<ul><li style="font-weight: 400;">ANY PRODUCT ACCESSORIES.</li><li style="font-weight: 400;">FAILURE OF A PRODUCT DUE TO FLUCTUATIONS AND INTERRUPTIONS IN ELECTRIC POWER.</li><li style="font-weight: 400;">DAMAGE NOT RESULTING, IN OUR SOLE DISCRETION, FROM A DEFECT IN MATERIAL OR WORKMANSHIP.</li><li style="font-weight: 400;">DAMAGE CAUSED BY ACCIDENT, BY NATURE, BY FIRE OR BY TAMPERING WITH OR OPENING THE PRODUCT INAPPROPRIATELY OR BY OTHER THAN NORMAL USE OR DEFECTS OR DAMAGE RESULTING FROM REPAIRS PERFORMED OTHER THAN BY AN AUTHORIZED SERVICE FACILITY.</li><li style="font-weight: 400;">DAMAGE CAUSED BY WATER.</li><li style="font-weight: 400;">PRODUCTS WHERE THE LABEL BEARING THE SERIAL NUMBER OF THE PRODUCT HAVE BEEN REMOVED OR DEFACED.</li><li style="font-weight: 400;">PRODUCTS NOT DISTRIBUTED BY MYSA OR AN AUTHORIZED RESELLER.</li></ul></li><li style="font-weight: 400;">PHOTOCOPIES OF CERTIFICATES OF LIMITED WARRANTY OR CERTIFICATES OF LIMITED WARRANTY WHICH HAVE BEEN ALTERED OR TAMPERED WITH WILL NOT BE HONOURED.</li><li style="font-weight: 400;">ALL REMOVAL OR RE-INSTALLATION COSTS, POSTAGE, INSURANCE, AND SHIPPING COSTS INCURRED IN PRESENTING OR SENDING THE PRODUCT TO THE SERVICE FACILITY ARE YOUR RESPONSIBILITY. IN SOME JURISDICTIONS A SERVICE FEE MAY BE CHARGED. TO FIND OUT THE SERVICE FEE THAT MAY APPLY TO YOU, IF ANY, CONTACT THE SERVICE FACILITY TO WHICH YOU WILL PRESENT OR SEND THE PRODUCT.</li><li style="font-weight: 400;">WITHOUT LIMITING ANY OTHER EXCLUSION HEREIN, MYSA DOES NOT WARRANT THAT THE PRODUCT COVERED HEREBY, INCLUDING, WITHOUT LIMITATION, THE TECHNOLOGY INCLUDED IN THE PRODUCT, WILL NOT BECOME OBSOLETE OR THAT SUCH ITEMS ARE OR WILL REMAIN COMPATIBLE WITH ANY OTHER PRODUCT OR TECHNOLOGY WITH WHICH THE PRODUCT MAY BE USED.</li></ol>&#xA0;<h4 id="what-remedies-will-mysa-provide">WHAT REMEDIES &#xA0;WILL MYSA PROVIDE</h4>&#xA0;Mysa shall, at its sole discretion, provide one of the following two remedies to whatever extent it shall deem necessary to satisfy a proper claim made under this Warranty Policy and Terms:<ol><li style="font-weight: 400;">Repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge to you for the necessary parts and labour to complete the repair and restore the Product to its proper operating condition. Mysa will also pay the shipping costs necessary to return the Product to you once the repair is complete; or</li><li style="font-weight: 400;">Replace the Product with an exact replacement or with a similar product deemed by Mysa to perform substantially the same function as the original Product. Any replacement and/or repaired device is warranted for the remainder of the original Warranty or ninety (90) days, whichever is longer.</li></ol>&#xA0;<h4 id="limitation-of-liability">LIMITATION OF LIABILITY</h4>YOU USE ALL PRODUCT INFORMATION, SERVICES AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY AND ALL LOSS OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE AND ALL OTHER ITEMS IN YOUR HOME. RESULTING FROM THE USE OF THE PRODUCT INFORMATION, SERVICES OR PRODUCT. MYSA SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR SPECIAL DAMAGES ARISING FROM OR RELATING TO USAGE OF THE PRODUCT.&#xA0;THE MAXIMUM LIABILITY OF MYSA UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT OR THE MAXIMUM AMOUNT PERMITTED BY LAW.&#xA0;SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.&#xA0;<h4 id="exclusive-remedy">EXCLUSIVE REMEDY</h4>TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED.&#xA0;IT SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS, WHETHER ORAL OR WRITTEN. &#xA0;NO PERSON, INCLUDING AGENTS AND EMPLOYEES OF MYSA, IS AUTHORIZED TO GIVE ANY FURTHER REPRESENTATION OR WARRANTY OR ASSUME ANY FURTHER OBLIGATION ON BEHALF OF MYSA, WHETHER ORALLY OR IN WRITING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYSA SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF MYSA CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

What is Mysa's warranty?

As a member of Mysa’s Refer-a-Friend Program (a “Referrer”), you are subject to Mysa’s Terms & Conditions and Mysa’s Privacy Policy, as well as the following additional Terms & Conditions for Mysa’s Refer-a-Friend Program (the “Program”):

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As a member of Mysa&#x2019;s Refer-a-Friend Program (a &#x201C;Referrer&#x201D;), you are subject to&#xA0;<a href="https://web.archive.org/web/20221005125413/https://help.getmysa.com/hc/en-us/articles/360052328151-Mysa-Terms-and-Conditions" style="box-sizing: border-box; color: rgb(51, 51, 51); text-decoration: none; transition: all 0.3s ease 0s; background-color: transparent;" target="_self">Mysa&#x2019;s Terms &amp; Conditions</a> and&#xA0;<a href="https://web.archive.org/web/20221005125413/https://help.getmysa.com/hc/en-us/articles/360049383212-Mysa-Privacy-Policy" style="box-sizing: border-box; color: rgb(51, 51, 51); text-decoration: none; transition: all 0.3s ease 0s; background-color: transparent;" target="_self">Mysa&#x2019;s Privacy Policy</a>, as well as the following additional Terms &amp; Conditions for Mysa&#x2019;s Refer-a-Friend Program (the &#x201C;Program&#x201D;):<ul style="box-sizing: border-box; margin: calc(26.1px) 0px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Qualified Referral. Referrers will receive a Referral Credit for each Qualified Referral. A Qualified Referral is defined as a first purchase made at <a href="https://web.archive.org/web/20221005125413/https://getmysa.com/" style="box-sizing: border-box; color: rgb(51, 51, 51); text-decoration: none; transition: all 0.3s ease 0s; background-color: transparent;" target="_self">www.getmysa.com</a> by a person (a &quot;Referred Friend&quot;) who arrives to our website by clicking on the unique Refer-a-Friend program link provided in the&#xA0;Referral Message sent by you, makes a purchase, which is shipped to an address in Canada or the United States. As a Referrer, you are limited to one Qualified Referral for each Referred Friend; in other words, additional/repeat purchases made by a Referred Friend are not counted as additional Qualified Referrals that are eligible for a Referral Credit. You are not limited in the number of individual Referred Friends you send Referral Messages to, or the total number of Qualified Referrals you generate.&#xA0;</li><li style="box-sizing: border-box;">Referred Friend Credit. A Referred Friend who makes a purchase as a Qualified Referral receives&#xA0;&#xA0;$20 per unit off of their first purchase (the &#x201C;Friend Credit&#x201D;) made through their unique Program link. The Friend Credit is not redeemable for cash, gift cards or e-cards, and cannot be used in combination with any other coupons, credits or sales offered by Mysa.</li><li style="box-sizing: border-box;">Referred Friend.&#xA0;The Referred Friend and the Referrer cannot be the same person (for example, by using a different email address to send the Program link to yourself), and must be a Friend or Family Member of the Referrer.&#xA0;&#xA0;A &#x201C;Friend&#x201D; is a person with whom you communicate frequently and have met in person before (like your best friend, work or sports friends). A &#x201C;Family Member&#x201D; is a person who is your parent or adult child, or with whom you are related through marriage or common-law partnership. The Referred Friend must complete an order on <a href="https://web.archive.org/web/20221005125413/https://getmysa.com/" style="box-sizing: border-box; color: rgb(51, 51, 51); text-decoration: none; transition: all 0.3s ease 0s; background-color: transparent;" target="_self">www.getmysa.com</a> and must be a first-time customer on www.getmysa.com&#xA0; to earn the Friend Credit.</li><li style="box-sizing: border-box;">Referral Messages: You, as Referrer, are solely responsible for the content and delivery of all referral messages directed by you to any of your Referred Friends in connection with the Program, including without limitation any messages or communications by which you distribute your Referral link (collectively, &#x201C;Referral Messages&#x201D;).&#xA0;&#xA0;You must comply at all times with all applicable laws, rules and regulations, including Canada&#x2019;s Anti Spam Law (&#x201C;the CAN SPAM Act&#x201D;), and all applicable US laws and regulations.&#xA0;&#xA0;Without limiting your other legal and regulatory compliance obligations under these Program Terms, your Referral Messages must be provided only to your Friends and Family Members in a personal, non-commercial manner that is appropriate and customary for communications with friends and family, and must specify that you will receive a benefit. You must not use any form of unsolicited commercial email (e.g. SPAM), bulk email distribution, or other automated messaging systems or tools to send Referral Messages, or send any email in connection with the Program that fails to comply with the CAN SPAM Act or other applicable law or regulation.</li><li style="box-sizing: border-box;">Referral Credits.&#xA0;For each Qualified Referral, the Referrer will receive a Referral Credit for&#xA0;$20 per unit&#xA0;off of a future purchase (&#x201C;Referral Credit&#x201D;). Referral Credits cannot be combined on a single purchase or with other offers or promotions, are not redeemable for cash, gift cards or e-gift cards, and cannot be used on previous purchases. Referral Credits are not valid on final sale merchandise. There is no limit to the number of Qualified Referrals an individual Referrer can obtain. As a Referrer, you are responsible for any and all tax liability resulting from Referral Credits. Referral Credits are subject to Mysa standard promotional terms.</li><li style="box-sizing: border-box;">Eligibility.&#xA0;Eligibility is limited to individuals only. Mysa&#x2019;s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation and posted on discount sites.</li><li style="box-sizing: border-box;">Right to Close Accounts.&#xA0;Mysa reserves the right to close the account(s) of any Referrer and/or Referred Friend and to request proper payment if the Referrer and/or Referred Friend attempts to use the Mysa Refer-a-Friend program in a questionable manner or breaches any of these Terms &amp; Conditions or is in violation of any applicable law, statute or regulation.</li><li style="box-sizing: border-box;">Right to Cancel Program or Change Terms. Mysa reserves the right to cancel the Refer-a-Friend Program or to change these Terms &amp; Conditions at any time in its sole discretion. Any unclaimed Referral Credits will be forfeited at that time.</li></ul>

Mysa Refer-a-Friend Program Terms and Conditions

What Is The Mysa 1-Year Energy Savings Guarantee? How Do I Claim It?. Did you know that 50-60% of home electricity costs in North America are related to heating and cooling? With Mysa, you can save up to 26% on your monthly electricity bills. Our sle

<span style="font-size: 30px; font-family: Arial; color: rgb(112, 77, 145); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What Is The Mysa 1-Year Energy Savings Guarantee? How Do I Claim It?<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Did you know that 50-60% of home electricity costs in North America are related to heating and cooling? With Mysa, you can save up to 26% on your monthly electricity bills. Our sleek, thoughtfully-designed thermostats are designed to help you save money (and our planet!) with minimal effort.<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We believe we&#x2019;ve built a smart thermostat that will help you save by using home energy more efficiently. If you are not satisfied with your energy savings after using your Mysa Smart Thermostat(s), you may return them for a full refund &#x2014; risk-free satisfaction guaranteed.<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can claim a refund based on the Energy Savings Guarantee by submitting a request<a href="https://help.getmysa.com/en-US/contact" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;here</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. This is only applicable to devices purchased from Mysa directly on<a href="http://www.getmysa.com/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;www.getmysa.com</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;on or after May 15, 2020.&#xA0;<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Before submitting a claim for this refund, please ensure the following conditions have been met:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: &quot;Noto Sans Symbols&quot;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The device was purchased within 12 months of the submission of your refund request;&#xA0;</li><li dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: &quot;Noto Sans Symbols&quot;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The device has been installed, connected to the internet, and in use for at least six months prior to your refund claim submission to be able to prove their benefits to you. During this time, customers must have used app features such as Scheduling to prove the energy-saving benefits of Mysa.&#xA0;</li></ul><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Along with the request, you&#x2019;ll need to include your order number to confirm your purchase receipt. Your device(s) and all associated components must be returned in a fully functioning condition and in their original packaging.&#xA0;<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Should your refund request be approved, our Customer Experience team will contact you to discuss the next steps in the return process.&#xA0;<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that costs incurred by the customer for professional installation and/or removal of the devices are not covered by the Energy Savings Guarantee. Please note that Mysa will not cover the shipping cost for returned units; however, you will receive a shipping label via email.&#xA0; <span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Can&#x2019;t find your answer in our support center?&#xA0;<a href="https://help.getmysa.com/en-US/contact" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Contact us directly.</a>

Mysa Policies & Warranty

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Mysa Privacy Policies

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What is Mysa's warranty?

Mysa Refer-a-Friend Program Terms and Conditions

Energy Savings Guarantee