Geofencing Troubleshooting

Last updated: July 29, 2026

If Geofencing isn't triggering as expected, work through the checks below — most issues come down to a phone setting rather than a Mysa problem.

1. Update Your Device

Make sure your phone (iOS or Android) is running the latest version of its operating system to support optimal Geofencing functionality.

Enable Precise Location — must be enabled for Geofencing to accurately determine your proximity to home
Activate Location-Based Services — must be turned on for the Mysa app to use Geofencing effectively
App Background Operation — allow the Mysa app to run in the background; if it's closed or restricted, Geofencing can't detect your location changes
Background App Refresh / Data Usage — enable Background App Refresh on iOS, or allow background data usage on Android, so the app can transmit location data
Maintain an Active Mobile Data Connection — a stable connection is required to transmit location data; make sure mobile data isn't restricted for the Mysa app in your phone's settings

Data Plan and Roaming — data limitations or roaming restrictions from your mobile provider can impact Geofencing performance
Power-Saving Modes — avoid power-saving modes that restrict background data or app activity, as these can prevent the app from detecting location changes in the background

Shortcuts: entering or leaving a geolocation zone automatically triggers a shortcut — for example, entering triggers your "Home" shortcut, leaving triggers "Away." Make sure your shortcuts are set to your desired temperatures, since Geofencing works through them.
Schedules: Geofencing overrides set schedules. If your schedule seems to be ignored, this may be expected behavior — see Scheduling Issues for the full priority order.

Reach out to our Customer Experience team. Include: