Mysa Warranty Policy

Mysa Warranty Policy

At Mysa, we stand behind our products with industry-leading warranty protection. We're confident in the quality and durability of our smart thermostats and want you to shop with peace of mind.

5-Year Warranty Coverage

Mysa smart thermostats are covered by a comprehensive 5-year warranty from the date of purchase. This warranty protects you against manufacturing defects and material failures in normal use conditions.

> What's Included: Your warranty covers defects in workmanship, components, and materials that occur under normal operating conditions.

What's Covered

Your Mysa warranty includes protection for:

- Defective components - Broken buttons, display issues, sensor malfunctions

- Manufacturing defects - Problems with electrical circuitry, connectivity modules, or internal hardware

- Material failures - Cracks, breaks, or degradation of the thermostat housing or components

- Connection issues - WiFi connectivity problems caused by manufacturing defects (not network or setup issues)

What's NOT Covered

The following situations fall outside warranty protection:

- Improper installation - Damage resulting from incorrect wiring or installation procedures

- Physical damage - Cracks, breaks, or damage from dropping, impact, or mishandling

- Misuse or abuse - Intentional damage or using the thermostat outside its intended purpose

- Unauthorized repairs - Modifications made by anyone other than Mysa support

- Environmental damage - Water damage, exposure to extreme temperatures, or environmental hazards

- Normal wear and tear - Cosmetic wear from regular use

- Software-related issues - Problems with app performance or connectivity not caused by hardware defects

- Third-party equipment failure - Issues caused by incompatible systems or other devices

How to File a Warranty Claim

If you believe your Mysa thermostat has a manufacturing defect, we're here to help. Follow these steps to file a warranty claim:

1. Contact Support - Email support@getmysa.com with details of your issue

2. Provide Your Order Information - Include your order number and purchase date

3. Describe the Issue - Explain what's happening with your thermostat and when the problem started

4. Share Photos (if applicable) - Attach images showing any physical damage or display issues

5. Follow Troubleshooting Steps - Our support team may suggest diagnostic steps to confirm the issue

6. Arrange Replacement or Repair - If covered by warranty, we'll provide instructions for resolution

Warranty Claim Requirements

To process your warranty claim, please provide:

- Your order number and original purchase date

- A detailed description of the issue

- Proof of purchase (invoice, receipt, or order confirmation email)

- Photos of the thermostat and any damage (when applicable)

- Your contact information for follow-up

For Complete Policy Details

For the full warranty policy, terms, and conditions, visit our complete warranty policy document:

[View Full Warranty Policy →](https://getmysa.com/pages/warranty-policy)

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Need Help?

If you have questions about your warranty coverage or need to file a claim, our support team is ready to assist.

Contact Mysa Support

Email: [support@getmysa.com](mailto:support@getmysa.com)

We typically respond to warranty inquiries within 24 business hours. Please include your order number and a clear description of the issue for the fastest resolution.