How to Remove a Shared User or Leave a Home

Last updated: October 26, 2026

Removing a shared user (or leaving a shared Home) only ends app access. It does not delete the owner’s account, unpair thermostats, or transfer ownership.

Owner — remove someone

  1. Sign in as the primary user.

  2. On app 4.21.0 or later, tap Settings at the bottom of the home screen > Shared Access, select the person, and tap Remove or Remove User (or open Account > Sharing and tap Remove, or open the side menu > Manage Homes > [Home] > Share Access).

  3. They lose access to every thermostat in that Home immediately.

Home Settings screen in the Mysa app showing Edit Home, Shared Access, Geofencing, Shortcuts, Smart Alerts, and Delete Home.

Shared users cannot remove other people. Those controls fail silently or error on a shared login.

Shared user — leave

  1. On current app versions: Account > Sharing > Leave next to that Home.

  2. On some product screens Leave is not shown. Ask the owner to remove you from Share Access instead.

If the Home itself should change owners

The primary user removes each thermostat (or deletes the Home), then the new owner pairs the devices. Do not use sharing to hand over a property. See Sharing Won’t Transfer a Used Thermostat if the previous owner is gone.