Shortcut Troubleshooting

Troubleshooting for issues with the Shortcuts feature (Home, Away, Vacation, etc.).

Shortcut Not Triggering

If your Shortcut isn't activating at all:

• Check Device Integration — review the Shortcut's setup and confirm all intended devices are correctly added and configured within it. Each device needs to be properly integrated for the Shortcut to control it.

Shortcut Not Holding / Being Ignored

If your Shortcut seems to activate but doesn't maintain its state, or gets overridden shortly after:

• Review Shortcut Settings — confirm the Shortcut is set to one of the following:

  • Hold Until I Choose — keeps the Shortcut active until you manually deactivate it

  • Decide When to Apply — activates the Shortcut only under specific conditions you've defined

If it's not set to one of these, it may be getting overridden by a scheduled event sooner than expected — see Scheduling Issues for the full priority order.

Geofence and Shared User Conflicts

• Geofence Interference — check whether a geofence is set up that might be triggering a different Shortcut based on location, conflicting with the one you expected. See Geofencing Troubleshooting.

• Shared User Settings — if you have shared users, their presence inside or outside the geofence can affect whether a Shortcut triggers as intended. A shared user's location can override or conflict with your Shortcut commands.

Still Having Issues?

Reach out to our Customer Experience team with details on which Shortcut isn't working as expected and what you observed.

Get Support

Email: support@getmysa.com