Cost Estimate Looks Wrong

The in-app cost is an estimate from your electricity rate, not a copy of the utility bill. Tiered and time-of-use plans will not match line-for-line.

Set the rate

1. Manage Homes > select the Home > Edit Home > Electricity Rate, or thermostat settings > Electricity Rate on some baseboard models.

2. Enter the $/kWh from your bill. For tiered or time-of-use plans, use your average or most common rate — the estimate stays directional.

3. Each Home has its own rate. Changing one Home does not update another.

If the number still looks off

• Wrong Home selected, or rate entered as cents vs dollars (0.12 vs 12).

• Lite has no kWh measurement, so it cannot produce a measured energy cost chart.

• Mini-split Insights convert runtime with the rate; they do not measure consumption.

For true billed cost, use the utility bill. Use the app to compare similar weather days after you change a schedule.