Removing and Resetting Your Thermostat

Last updated: October 1, 2026

Removing Your Mysa

Whether you're moving, selling, or troubleshooting, here's how to remove your Mysa for Mini-Splits.

Removing from Your Account

To remove a Mysa from your account (but keep it installed):

  1. Open the Mysa app

  2. Tap the thermostat you want to remove

  3. Tap Settings (gear icon)

  4. Scroll down and tap Remove Device

  5. Confirm removal

The device is now removed from your account and can be paired to a new account.

Factory Reset

To completely reset Mysa to factory settings:

  1. Press and hold both the Mode and Fan buttons on the side of Mysa

  2. Hold until the display resets

  3. Mysa is now in factory state

Note: Factory reset clears device settings but does not remove account association. If transferring ownership, the previous owner must first remove the device from their account.

After a factory reset, the device needs to be paired again to any account.

Physical Removal

Wall-mounted:

  1. Gently pull Mysa away from the wall

  2. If using adhesive strips, pull slowly to avoid wall damage

  3. Remove any adhesive residue with a gentle cleaner

Tabletop:

  1. Unplug the USB cable

  2. Remove Mysa from the stand

Transferring to a New Owner

If selling or giving away your Mysa:

  1. Remove the device from your account (steps above)

  2. Perform a factory reset

  3. Give the new owner:

- The device - Power adapter and USB cable - Any accessories (stand, mounting strips) - HomeKit code (if applicable)

The new owner can then pair it to their own account.

If Previous Owner Cannot Remove Device

If you received a Mysa that's still registered to the previous owner's account and they cannot remove it, contact Mysa support at support@getmysa.com to transfer ownership.

Provide support with:

  • A photo of the serial number and ID from your device

  • The email address on your Mysa account

To locate the serial number and ID:

  • AC Mysa units (Mini-Splits): Check the back of the device

  • Baseboard/In-Floor units: Remove the faceplate by unscrewing the screw at the bottom and sliding off the front cover

Support can transfer the devices to your email account. Note that even after factory reset, account association persists, so support intervention may be necessary if the new owner cannot pair the device after following standard transfer steps.

Note: If Mysa support assists with transferring the device to the new account, the device may appear as disconnected in the app. If this happens, the new owner should delete the device from their account and re-pair it following the standard pairing process.

Smart Home Cleanup

If you connected Mysa to smart home platforms, remove it there too:

  • HomeKit: Home app > long-press device > Remove Accessory

  • Alexa: Alexa app > Devices > find Mysa > delete

  • Google Home: Google Home app > device > Settings > Remove device

Need Help?

Email: support@getmysa.com

Explore more Mysa app features

For help with schedules, geofencing, sharing, shortcuts, smart alerts, homes, zones, energy insights, Wi-Fi, and more, visit the Mysa App help section.